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Product Support Specialist
Alphapointe Kansas, MO
$60k-84k (estimate)
Full Time 2 Months Ago
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Alphapointe is Hiring a Product Support Specialist Near Kansas, MO

s part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, vacation and sick time, paid holidays and flexible spending options as well as a generous 401(k).

Job Summary: Responsible for coordinating activities and resources in support of simultaneous new product launches. Also responsible for contract and pricing administration support.

Essential Functions

  • Responsible for populating new product data elements and images into Customer portals, as well as, verifying existing information is accurate and updating as needed.
  • Conduct daily review of EDI data for accuracy and advise respective trading partners of any errors and corrections required for resubmission.
  • Manage ETS (Essentially the Same) information and conduct periodic reviews with NIB and Alphapointe sales reps to update ETS in preparation for Annual Price Change submissions.
  • Support Sales Operations Manager with New Product Development activities including: competitive pricing surveys, freight calculations, addition notice tracking, and changes to Procurement List.
  • With direction from Sales Operations Manager, conduct preliminary market analysis of new product opportunities including, product performance characteristics, key features and competitive price comparisons.
  • Provide price analyses, complete annual price change proposal forms, create/distribute price lists and maintain system price file data.
  • Support contract and document management as it relates to customer contracts and sub-contractor partnership agreements to ensure proper signatures are obtained, filed and renewal milestones are denoted with reminder notices to appropriate team members.
  • Coordinate release of new inventory items and bills of materials into internal Material Requirements Planning (MRP) system. Ensure product performance data and customer specification documents are obtained and organized in applicable network directory, web or other repository locations.
  • Facilitate product change and product obsolescence actions with diverse internal stakeholders.
  • Complete NAFTA and COO certificates.
  • Participate in the improvement of department methodologies and processes used within the company.
  • Maintain vendor portal information.
  • Perform other duties as assigned.

Knowledge and Skill Requirements:

  • Associate degree required. Bachelor degree preferred. Preferably in business/ operations management.
  • Computer literate (skills assessment may be administered) – Microsoft office products. Above average skills with Excel, Word, and PowerPoint. Proficient use of Internet for research.
  • Strong analytical skills and attention to detail with ability to manage spreadsheets: collect, organize, analyze and format data for reports.
  • Ability to work independently and with diverse groups and individuals.
  • Excellent verbal and written communication skills.
  • Experience working within a manufacturing setting is preferred.
  • Experience working with federal procurement guidelines and processes is preferred.

Working Conditions:

  • The position operates within a fast-paced, multi-priority, matrix- type environment.
  • Minimal travel may be required

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

Job Summary

JOB TYPE

Full Time

SALARY

$60k-84k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

06/04/2024

WEBSITE

alphapointe.org

HEADQUARTERS

Kansas City, MO

SIZE

200 - 500

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The job skills required for Product Support Specialist include Written Communication, Microsoft Office, Attention to Detail, Life Insurance, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Product Support Specialist job description and responsibilities

Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.

02/21/2022: Laramie, WY

Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.

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Develop knowledge bases and FAQs for product support activities.

01/24/2022: Las Vegas, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Product Support Specialist jobs

Use tools that boost speed and efficiency.

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Measure and analyze customer feedback.

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Listen, understand and take action.

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Step 3: View the best colleges and universities for Product Support Specialist.

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