Workforce Management Engineer
Number of Positions: 3
Grade: B2-C2
Location: US, Hybrid Model - Charlotte, Chandler, New Jersey, Minneapolis, Dallas, Denver
Rate: $65/hour

Description:
This position is expected to work on project and platform implementations as well as provide Product support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Reporting Systems and other Services.

Must to have experience:
Workforce Management 2 years' experience
Alvaria or Verint Product 5 years' experience
Contact Center solutions for large Enterprise 2 years' experience
SQL (Verint)
Oracle (Alvaria)
Windows Server Administration 5 years' experience

Nice to have experience:
Cloud integration 1 year experience
Agile Kanban methodology - 3 years' experience
Relational DB experience 1 year experience
PowerShell Scripting 2 years' experience
BI Reporting 1 years' experience