The Client Care Specialist (CCS/receptionist) is a very important member of the Aloha Animal Hospital team. The CCS is generally the first person to make an impression on a client or potential client. CCS need to have a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. This position requires a person that is highly personable and perceptive, has the ability to educate people, is well organized, has the ability to solve problems, and works well with a team.

Qualifications

● At least 2-3 years of previous customer service experience with a focus on excellence.

● Prior experience providing exceptional client service both in person and over the phone in a professional setting is required.

● Must love animals! Your love for pets should shine through in your care for their humans.

● A sincere interest in the veterinary field and a desire to learn as much as possible to best assist clients and pets.

● The desire to cross train and assist the care team in other areas of the practice

● Dedication. You should be interested in becoming part of a great work family for the long-term.

● The ability to juggle the bustle of a busy office. Answering phones, triaging patients, assisting clients in person and rocking it as a team member, all at the same time.

● Confidence in the skills you possess while remaining humble enough to know that no one has ALL of the answers. When you are confident, clients are confident in you.

Hours & Availability

This is a full time opening (up to 36 hours per week)! Your availability should align with our hours of operation as follows:

• Monday - Friday: 7:30am – 6:30pm (You will have 1 hour for a lunch break each shift)
• Saturday - 7:30am - 1:30pm *Saturdays are required
• Sunday: CLOSED
• *You will have a set schedule consisting of three weekdays (one of which will be Wednesdays) and Saturdays. We can provide some flexibility, but Wednesdays and Saturdays are required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: No more than 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Every weekend
• Monday to Friday

Work Location: In person