Catering & Event Manager
Department: Sales

Reports to: Director of Sales and Marketing

Purpose of the position:

Responsible for implementing a strong presence in the local community to attract business to the hotel. The primary goal will be to solicit, book and detail catering business from various market segments to achieve hotel revenue goals. Additionally, this leader will be responsible to detail the banquet events booked by the Director of Sales while provide exceptional service to each client, guest, and associate within the hotel.

Essential Job Functions:

• Serve on site group catering customers in a proactive manner working with the logistics of group food and beverage, public meeting space, and billing processes.
• Must focus on Guest Scores.
• Maintain & log all client communications in Event Temple.
• Lead weekly BEO Meetings and distribution of supporting documents.
• Work closely with the other Managers and hourly associates to ensure client satisfaction.
• Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Is accountable for own booking goal and overall team banquet revenue.
• Able to conduct hotel site inspections and client presentations.
• Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
• Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detail execution of all banquet event orders.

Skills and Abilities:

• 4-year College Degree, or equivalent, related experience.
• Aptitude for technology and web-based learning.
• Ability to communicate effectively both verbally and in writing.
• Willing to travel and must possess a valid driver’s license.
• Must be able to remain seated for lengthy periods of time, during an 8-10- hour shift.
• Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)
• Events management: 1 year (Required)

Work Location: In person