Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction. This is a full-time position with competitive pay and benefits.

Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Process orders, returns, and exchanges in a timely manner
- Assist customers with product selection and provide recommendations based on their needs
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other departments such as logistics and data entry to ensure smooth order processing and delivery
- Utilize various software systems including Razorsync and ServiceTitan
- Maintain accurate customer records and update information as needed

Qualifications:
- High school diploma or equivalent required;
- Previous experience in customer service or related field is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and ability to handle difficult or irate customers with professionalism
- Proficient in data entry and computer skills
- Familiarity with transportation management systems is a plus
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in order processing

We offer competitive pay, comprehensive benefits package including health insurance, paid time off, and opportunities for career growth within our organization. If you are a dedicated individual who enjoys providing exceptional service to customers, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $20.50 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Tukwila, WA 98168 (Required)

Work Location: In person