JOB OVERVIEW:

The Integrations Service Administrator reports to the Integration Team lead and works closely with Partnering Advisor(s) and servicing staff to deliver the best client experience for existing and new clients during the transition period. This position works in conjunction with the Advisor Enablement and Integrations Team, Integration Specialists, and our custodians to deliver servicing support and processing of existing and new business for the Partnering firm and may back-up the Partner’s servicing staff as needed.

This is a full-time, Non-Exempt position, that requires in-office work in Addison, TX.

RESPONSIBILITIES AND DUTIES:

• Partners with the new Partnering Firm’s Servicing staff to ensure a seamless onboarding experience for new and transitioning clients.
• Backup the new Partnering Firm’s Servicing staff as needed on duties related but not limited to client service, advisor meeting preparation, scheduling meetings, client communications regarding service requests and other ad-hoc requests during the transition period.
• Fulfill client requests by prioritizing, documenting, tracking, and completing tasks in Salesforce.
• Work with the Partnering firms service staff and other teammates to ensure proper assignment and completion of requested tasks within the Allworth systems and platforms.
• Create and process paperwork for all client requests, including but limited to new accounts, transfers, distributions, and account maintenance forms.
• Facilitate the delivery of paperwork to the client through DocuSign, mail/overnight, or email to Partner Advisor for meetings.
• Reviews and quality checks completed paperwork to limited errors, restrictions on accounts and custodian NIGOs.
• Submits and works directly with custodians to process paperwork in a timely and accurate manner.
• Follows up and provides status updates through completion of the task assigned.
• Collaborate with Partnering firms service staff or Advisors to obtain missing client data.
• Assist the New Partner, Advisor Enablement and Integrations Team or VP of Operations with any additional, ad-hoc tasks and requests.
• Provide backup assistance with other Integration team associates.

QUALIFICATIONS:

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 2 years of financial services industry and support service experience preferred
• Strict attention to detail, the ability to multi-task, prioritize work daily in a high-paced team-oriented environment, meet deadlines, and work independently.
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable, with a high degree of professionalism
• Proficiency with Microsoft Office applications like Word, Excel, SharePoint, and Outlook as well as Client Relationship Management (CRM) and Document Management systems
• Some college is preferred