Job Summary:

• Proven experience as a ServiceNow Discovery Administrator
• Strong knowledge of discovery methodologies, protocols, and best practices.
• Familiarity with data modeling, network management and database management concepts.
• Experience with ITOM, SCCM, BigFix, JAMF, Cloud (AWS, Azure, GCP), and other related tools and technologies.
• Experience with data source APIs/Service Graph Connectors.
• Familiarity in JavaScript, Angular, and web technologies
• Collaborate with stakeholders to understand their discovery requirements and translate them into ServiceNow configurations.
• Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
• Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
• Monitor the discovery processes to identify and resolve performance and data quality issues.
• Monitor existing data source integrations to assure completion of scheduled jobs.
• Provide guidance and training to users on discovery best practices.
• Resolving and troubleshooting discovery errors related to permissions and access.
• Create/ Monitor Discovery schedules for optimal performance and run-time.
• Working to fulfill Service Management tickets as assigned.
• Collaborate with Service Mapping team to resolve identified discovery issues to ensure mapping success.
• Recommending and implementing improvements to optimize the discovery process while staying updated with the latest ServiceNow features and enhancements related to discovery.