Job Description

Our company is dedicated to delivering exceptional customer service and support to our clients. As part of our team, we are looking for a Remote Licensed Insurance Customer Service Representative who can contribute to maintaining this high standard of service. This position involves answering incoming customer calls and looking for opportunities to upsell/cross-sell while servicing their account.

About Us: At Bucher Family Insurance, located in Fort Wayne, we're not just an insurance agency – we're a close-knit team that values collaboration, hard work, and celebrating wins together.

Recognizing hard work is one of our core values. We take the time to acknowledge and reward employees for their efforts, ensuring that their dedication and commitment are appreciated. Celebrating wins – big or small – is a part of our culture, creating a positive and motivating work environment.

Since the majority of us work remote, we believe in empowering our employees by giving them the flexibility to choose their hours based on their time zone during the 40-hour workweek. This flexibility means you can work from anywhere, finding a comfortable and productive environment that suits your needs.

We're big on teamwork, even in the virtual world. We encourage collaboration and provide the support needed to foster a strong sense of camaraderie. We achieve great things together over Zoom.

Joining Bucher Family Insurance means becoming a part of a team that understands the importance of work-life balance, values collaboration, and rewards hard work. We offer the opportunity to work remotely and the flexibility to create a schedule that works for you.

If you're looking for a company that values its employees, promotes teamwork, and celebrates success, Bucher Family Insurance may be the perfect fit for you. Come join us and be a part of our dynamic and supportive team.



Job Description

Our company is dedicated to delivering exceptional customer service and support to our clients. As part of our team, we are looking for a Remote Licensed Insurance Customer Service Representative who can contribute to maintaining this high standard of service. This position involves answering incoming customer calls and looking for opportunities to upsell/cross-sell while servicing their account. To succeed in this role, you must have a Property and Casualty license, Allstate experience, excellent communication skills, and the ability to work well under pressure. We offer Bonus Opportunities, Paid Time Off, and a Monday through Friday Work Schedule. Depending on experience and performance may make up to $100,000 per year.

Benefits

Responsibilities

• Use excellent relationship-building talents and create a trust to maintain client retention and product loyalty.
• Answering inbound service calls to handle and maintain customer claims.
• Actively listen to the client’s objections and concerns. Address the client’s concerns carefully, clearly, and professionally. 
• Answer inbound service calls and look for opportunities to upsell and cross-sell clients while also reviewing current policy coverages
• Managing a pipeline to meet sales targets with outbound calling for cross-sells, win backs or requotes
• Prepare and present quotes to clients using accurate underwriting
• Handle confidential information with discretion and follow established protocols.

Requirements

• REQUIRED: High school diploma or equivalency.Associate degree/Bachelor's degree is a BONUS.
• REQUIRED: Property and Casualty Insurance License.
• REQUIRED: 6 months of Allstate Insurance experience.
• REQUIRED: Reliable internet connection and a quiet remote work setting.
• Ability to work independently in a remote environment. Prior experience working remotely is a plus.
• Knowledge of Agency Management Systems
• Experience using a multiline phone system and utilizing computer software. 
• Maintain a positive, professional working atmosphere and promote efficient communication.
• Able to effectively collaborate with other members of the team.