4 Manager - Order Processing Jobs in Dallas, TX
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Allied Stone Inc is Hiring a Manager - Order Processing Near Dallas, TX
As a trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices.
With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology we create a seamless client experience that results in unrivaled finished spaces.
Summary:
Allied Stone is seeking an Order Processing Manager to lead and motivate a team of 6-10 Order Entry Specialists. Serving as a coach, trainer, and liaison to clients and internal leadership, they will be responsible for ensuring the timely and accurate entry of new projects and orders and driving successful customer transactions for our Countertop Stone Division. The ideal candidate must possess energy, the skills to properly sequence competing priorities, and a sense of urgency to accomplish assigned and ad hoc deliverables. They will be an engaged leader and a change champion, with the ability to influence, negotiate, and provide solutions for our internal and external customers.
Responsibilities:
Leadership:
- Employee development, including coaching, mentoring, and finding opportunities for improvement, at the individual contributor level
- Inspire exemplary followership via action and integrity; build a winning team culture focused on continuous improvement
- Consistently work to build an effective team via detailed employee development plans and by supporting the recruitment of top talent
- Foster a culture of ownership and accountability, ensuring associates understand their objectives and are provided with the tools and guidance needed to succeed
- Motivate employees and drive a cohesive cross-functional work atmosphere with a positive attitude
- Provide leadership and support to resolve high-pressure customer service issues
- Employ a data driven approach to problem solving, ensuring strategic decision-making utilizing reporting and analytics tools
- Develop and implement effective KPI’s to measure and improve accountability; provide clarity regarding inefficiencies and drive the overall performance of operations
- Act as a clear advocate for the customer and as a steward for the company, following up to ensure the expectations of internal and external customers are exceeded
- Identify systemic business issues and leverage team expertise and problem-solving tools to identify root-causes; effectively manage and implement countermeasures to drive a sustainable business advantage
- Ensure order quotations are completed in an accurate, complete, and timely manner
- Maintain data integrity by verifying and correcting data as needed
- Lead by example and perform work in a professional manner
- Provide consistent feedback to the team and individuals; serve as a coach and mentor.
- Ensure all processes are documented and improved
- Excellent attention to detail and accuracy
Qualifications
- High School Diploma or GED required; College degree preferred
- 4 years of experience leading a team of 10 employees in a data and/or metrics-driven environment; call center, customer service, operations, or administrative leadership preferred
- Construction, Building Materials, Installation industry preferred
- Experience interacting with builders and subcontractors strongly preferred
- Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, and Outlook) required
- Home builder software experience is ideal (Hyphen, Procore, Capterra, Smartsheet etc.…)
- Excellent verbal and written communication skills
- Demonstrated experience surveying the status quo, driving continuous improvement, and presenting strategic solutions
- Strong understanding of the impact of customer perception on current and future business
Allied Stone Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
Durable Manufacturing
$95k-118k (estimate)
04/03/2024
05/01/2024
alliedstoneinc.com
LUBBOCK, TX
500 - 1,000
1999
TOMMY LOWRIE
$50M - $200M
Durable Manufacturing
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About Allied Stone Inc
At Allied Stone, we are truly a unique and exceptional provider of granite kitchen countertops and bathroom vanities in Texas and Oklahoma. Customers have the advantage of selection, fabrication, and installation at one place. Our turn-key service saves time and money while ensuring the highest quality in materials. Our showrooms are conveniently located in Dallas, Houston, Austin, Lubbock, and Durant for both our retail customers and commercial builders. The benefit of having multiple showrooms spread from Oklahoma to Southern Texas allows us to service customers throughout the region and in ...the surrounding communities. We are able to provide master fabrication and installation of granite countertops, bathroom vanities, shower surrounds, and wall features. Retail customers are able to select from a large range of inventory to complete their entire home in as little as one visit to our showroom. We specialize in natural stone slabs including granite, marble, and quartz countertops to name a few. Our mission is to provide our customers with a boutique experience ensuring personal attention and the highest quality in materials available. Visit one of our showrooms today to become inspired and experience the difference.
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