Allied Business Solutions is currently seeking an experienced Tier II Support Technician to join our service team in Boise, Idaho.

We are looking for a positive, well-organized, self-motivated professional to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied’s vision and core values.

Responsibilities :

• Build knowledge base by managing formulation of new documentation that describes technical fixes.
• Provide senior level technical support to end users for issues not resolved at Tier I.
• Triage, prioritize, manage, and report on help desk tickets / resolutions.
• Use various systems, software, and hardware tools to identify and diagnose device health status and problems.
• Ability to multi-task and quickly adapt to changing priorities.
• Collaborate with management to champion efficient workflows and processes.
• ConnectWise experience preferred.
• Other duties as assigned.

Requirements :

• Detail oriented with outstanding sales and customer service skills.
• Dependable, trustworthy, and self-motivated.
• Complies with all IT policies, procedures, and security standards.
• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)

Essential Qualifications :

• Must have a minimum of 5 years INDUSTRY EXPERIENCE in networking for consideration.
• Ability to work under stress / pressure to meet deadlines and company objectives.
• Knowledge of network protocols, configurations and understanding of LAN / WAN operations including VPN, VLANs, NAT and Routing.
• Proficiency in Windows Workstation and Server operating systems, Active Directory, GPO, O365 administration and HyperV.
• Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
• Excellent communication skills (verbal, written and presentation skills) and business acumen.
• Must have a valid driver’s license and minimum levels of auto insurance coverage.
• Strong organization and problem-solving skills.
• Work style that reflects a positive, friendly, and supportive attitude.
• Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.
• Ability to learn new computer software.

Other Requirements :

• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Last updated : 2024-03-23