SUMMARYResponsible for providing customer service and supporting the insured and broker with commercial property claims. ESSENTIAL DUTIES AND RESPONSIBILITIES• Communicates with vendors, producers, policy holders, clients and insurance companies to communicate claim status;• Provides initial and on-going advocacy on losses including reserve, coverage analysis, and communication;• Reports to authorities as applicable, providing updates on litigated claims;• Provides producer inquiry assistance;• Creates and maintains reports and worksheets as needed;• Travels as necessary to attend appeal hearings, trials, and assist with on-site investigations;• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);• Other duties as assigned.QUALIFICATIONSEDUCATION / EXPERIENCEHigh School Diploma or equivalent combination of education and experience Four (4) or more years’ experience in handling commercial property claims SKILLSExcellent verbal and written communication skillsGood customer service skills, including telephone and listening skillsStrong analytical and problem solving skillsStrong organizational and time management skillsProficient in Microsoft Office Suite