Senior Front Office Specialist

Summary: The Senior Front Office Specialist (SFS) will travel between clinics within their partner group observing, supporting, and assisting current Front Office Coordinators (FOCs) with Alliance front office policies and procedures. They will also train new FOC hires and provide front office coverage when the need arises. During the coverage period, they will also assess and evaluate the front office they are covering at, indicating areas of improvement recommendations. When not covering at clinics, the SFS will travel to clinics, assigned by their RFOM.

Essential Duties and Responsibilities:

•  Provides administrative support in accordance with established practice standards and departmental policies.
• Serves as the lead trainer who will onboard and train all new FOCs at Excel Rehab & Sports and is responsible for setting them up for full success.
• Implements standardization and ensures adherence to the front office policies and procedures implemented are being followed in the clinics by all FOCs.
• Acts as a liaison between the FOCs and the Regional Front Office Manager providing support to all Front Office Coordinators at Excel Rehab & Sports.
• Observes, supports, and assists current FOCs with front office policies and procedures.
• In their coverage capacity, serves as the liaison between the clinic staff and patients and are responsible for effectively and professionally communicating company policies, procedures, and insurance information.
• Follows all compliance, Medicare, and HIPAA policies.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Maintains filing systems either manually or electronically.

Qualifications/Skills

• High school diploma or equivalent required.
• At least one year of administrative and clerical experience required.
• Ability to communicate effectively and professionally.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrates continued interest in self-development and the development of the staff.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Performance Measurements:

• Communication
• Organization
• Training and coaching
• Accuracy
• Follow-through of responsibilities
• Collaboration/teamwork

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle,

or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and

arms. The employee must be able to sit for prolonged periods at a desk and working on a computer.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth

perception and ability to adjust focus.