Overview

Job Summary:

The Systems Analyst (ACT) is a key member of our product delivery team, interacting with Product Owners, Developers, QA testers, Scrum Masters, and business leaders or SME’s. This role is core to our ACT agile team, acting as the primary point of contact for the Stories and Features our development team is working to deliver. This role will meet with business stakeholders to understand the gaps between their process or request and our capability to deliver features and functionality in our ACT system for them. This role will also help review incoming production support questions or tickets, providing root cause analysis to improve the overall delivery model to the business. This role will participate in all agile ceremonies and planning with the core team.

Responsibilities

Essential Functions:

• Investigate production support questions/tickets with a root cause analysis mindset, documenting findings and responding to business community promptly
• Document defects in VersionOne boards when a defect arises that requires Agile development team involvement
• Attend and provide updates in daily Agile ceremonies, as well as other planned ceremonies such as sprint planning, refinements, and retrospectives
• Schedule and meet with business SMEs to discover requirements on new requests; document acceptance criteria in VersionOne for development team
• Review and evaluate Stories built by development team to ensure quality and acceptance criteria is met prior to delivering to business stakeholders
• Represent status and progress in stakeholder meetings if required, answer questions
• Refine upcoming Stories and Feature requests from business stakeholders into actionable work for development team; explain and document business processes into VersionOne with clear acceptance criteria
• Partner with Product Owner and Scrum Master to ensure proper Agile framework processes are followed
• Improve overall team performance and efficiency by learning new concepts, sharing knowledge gained, and advancing product / project team capabilities through continuous improvement cycles

Qualifications

Minimum Education and/or Experience:

• BS/BA degree in related field and/or comparable industry, or related work experience
• 3 years of related Systems Analyst experience
• Experience working within an Agile environment preferred
• Experience with VersionOne, ServiceNow, or a type of ticketing and issue tracking system preferred

Skills / Abilities:

• SQL knowledge a plus
• Technical aptitude for learning new systems
• Detailed oriented
• Great communication skills

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire others
• Think critically
• Communicate clearly
• Create accountability