Overview

Job Summary:

As an Analyst of the Business Process Management (BPM) team, you will promote effectiveness and efficiency while striving for innovation, agility, and alignment with enterprise strategy. We will enable the digital transformation journey with BPM methods and governance that leverage an enterprise-wide view of people, processes, and technology to deliver value and increased capabilities.

The Analyst will work closely with Operating Company partners and the BPM Lead on all facets of business process management initiatives including discovery, modeling, analysis, reengineering, and measurement. The Analyst will be responsible for managing process documentation and supporting content in a central repository.

As part of the Business Process Management Office and the BPM Center of Excellence, the Business Process Analyst will have input to methodology, templates, content management, and other best practices as they relate to the BPM service offering. 

Responsibilities

Essential Functions:

• Liaise among subject matter experts and other business partners to elicit and document current state business processes, analyze, and measure process performance, and design future state processes that optimize value.
• Partner with Product Managers/Owners to ensure understanding of the business architecture; business capability and process landscape to deliver value throughout the product lifecycle.
• Identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. 
• Diagram and evaluate existing processes.
• Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on increased productivity, reduced costs and positive user experience.
• Perform and implement process improvement initiatives.
• Develop metrics that provide data for process measurement; identify indicators for future improvement opportunities.
• Provide consultation on the use of re-engineering techniques to improve process performance and product quality.
• Contribute to and prepare documentation for recommendations and cost benefit analysis.
• Research best business practices within and outside the organization to establish benchmark data.
• Develop and maintain strong relationship with business partners and internal/external team members.
• Identify issues and escalate/manage resolution as required.
• Assist Product Teams with crafting user stories and acceptance criteria based on process research and MVP validation
• Contribute to the evolution of the BPM service offering; leverage previous experience and best practices to drive value to the organization.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science or other related field.
• 3-5 years of experience with process improvement methodologies desired.
• Experience in most facets of process and project lifecycles; proficient comprehension of project management methodologies.
• Experience in Information Technology preferred.
• Experience with Agile framework and methods.

• Ability to quickly learn organizational structure, business strategies and processes.
• Knowledgeable on business process modeling techniques.
• Able to identify and leverage best practices.
• Establish and assess process value through performance metrics and measurement.
• Utilize consultative approach to collect and analyze process and performance data, identify best practices, recommend areas for redesign, design future state.
• Strong communication skills; leverage various styles (verbal and written) to communicate detailed process information to facilitate a number of downstream activities including: user story authoring, gap analysis, change management and others.
• Ability to apply complex problem-solving strategies.
• Ability to resolve minor conflict.
• Strong facilitation and presentation skills. Organized; strong inclination for structuring processes and associated documentation to tell a value-based story.
• Must be a team player and able to work collaboratively with and through others to understand the needs of the project.
• Ability to embrace and work effectively through ambiguity.
• Ability to adapt to changes in a fast-paced environment.

• Ability to establish and maintain strong relationships.

• Customer Service
• Building Relationships
• Business Knowledge / Organizational Acumen
• Self-Motivation/Self Starter
• Leading Self and Others