Position Summary:

The Admissions and Marketing Liaison position is a dual position, both admissions and marketing. The Liaison is responsible for overseeing the admissions process at a skilled nursing facility in partnership with the Administrator, Director of Business Development, and Director of Nursing.

Essential Duties and Responsibilities:

1. Establishes and maintains professional relationships with community members, hospital leadership, discharge coodinators, caseworkers, physicians, senior living communities, senior centers, and all other admission sources to generate consistent admissions and repeat referral sources.

2. Acts as the initial contact for health care discharge planners, families, and other responsible parties to respond to admissions referrals. Promptly responds to all referrals and inquiries. May require responding after hours and on weekends.

3. Facilitates daily communication with discharge planners and community representatives to assess the needs of prospective patients and manage the admissions process.

4. Screens and reviews potential admissions. Collaborates with the clinical team to identify care goals to ensure that adequate resources, environments, and services can be provided to prospective patients. Provides resources for alternative placement when necessary.

5. Works with Administrator, Director of Business Development, and Director of Nursing leadership in decision-making process for admissions. Exercises ethical and sound decision-making in carrying out admissions work at the Facility.

6. Coordinates the admissions process of each new patient including initial screening, admission paperwork, communicating with all Departments to prepare for new admissions, and ensures patient room is ready prior to patient arrival.

7. Completes required admission paperwork with the patient and / or patient's agent within 24-hours of admission. 

8. Communicates admission information orally and in writing to the admissions team.

9. Develops and implements programs to promote the Facility to community hospitals and agencies in accordance with marketing plans and as recommended by the Director of Business Development. 

10. Provides tours to prospective patients and patient's agent. Highlights service offerings and differentiators.

11. Manages the admission department budget in partnership with the Administrator.

12. Participates with the team by actively contributing to problem-solving, decision-making, Facility and company-wide initiates, and attending team meetings.

13. Performs other duties as assigned.

Company-Wide Responsibilities:

1. Demonstrates core values of Respect, Integrity, Commitment, and Trust.

2. Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff.

3. Protects privacy and confidentiality of information pertaining to residents, team members, the department / Facility / community, and company information and records.

4. Maintains a safe and secure working environment and practices safe working habits.

Qualifications and Experience:

Minimum of 2 years experience working in skilled nursing or hospital setting. Excellent written and oral communications skills including proper grammer. Individual must be a team player, well-organized, self-motivated, and flexibile. Experience with admissions coordination, marketing plans, and public relations prefrred.

Education:

Associates degree or equivalent knowledge and skills obtained through a combination of education, training, and experience. Bachelor's degree preferred.