Company :

Job Description :

GENERAL OVERVIEW:

This job is responsible for timely coordination between clinicians to prioritize patient triage and transfer. Telephonic triage of patients using computer based registration software program to create patient registration profile.

ESSENTIAL RESPONSIBILITIES

• Answer a multi-channel phone call system to coordinate and facilitate patient triage and transfer. (50%)

• Register patient in the electronic medical record. (25%)

• Sent out emergency alert pages. (10%)

• Strong computer and typing skills. (10%)

• Communicate with emergency transport staff to dispatch emergency services. (10%)

• Other duties as assigned. (5%)

QUALIFICATIONS:

Minimum

• High School/GED

• 1 year of related work history

Preferred

• Associate's Degree in Nursing or Pre-hospital

• 3 years of First Responder

• 1 year as a Nursing student

• 1 year as an LPN

• 1 year as a Paramedic

• 1 year as an EMT

• First Responder, Paramedic, EMT OR LPN Certification (PA)

• Multi channel phone

• Computer Skills

• Dispatch Experience

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice