Description

Join us at AllCare Primary & Immediate Care, where every day brings new opportunities to make a difference in patients' lives as a Medical Assistant!

AllCare Primary and Immediate Care has grown into a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia. Offering accessible medical services both in-person and virtually, we provide state-of-the-art facilities catering to a spectrum of needs. From prompt attention to minor injuries and immediate medical concerns on-site to virtual consultations for ongoing care and various medical inquiries, we're here to serve you.

This position requires three 12-hour shifts (7:45am-8pm) with rotating/alternating weekends (8:45am-2pm) . AllCare provides weekend differential pay and overtime opportunities!

General Position Summary:

Medical Assistants are responsible for conducting routine medical & testing procedures under the direct supervision of a treating clinician.

Our Medical Assistants will work in conjunction with Physicians, Advanced Practice Clinicians, and other clinical staff to deliver exceptional patient care with an emphasis on quality and accuracy.

Core Responsibilities:

• Has a contagious and positive work ethic, inspires others, and models the AllCare values.
• Demonstrates effective verbal and written communication that is clear, well-organized, and encompasses an understanding of audience needs.
• Through genuine and positive communication, ensures each patient is informed, understood, and provided exceptional service.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to keep up in the busy AllCare environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

Principal Duties & Responsibilities:

• Assist in opening and closing the clinic, maintaining a clean workplace environment, and completing opening/closing compliance checklists.
• Welcome patients by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
• Answer multi-phone lines, scanning documentation, and completing daily patient callbacks, when applicable.
• Collect all patient insurance information and verify/input patient demographics in EMR.
• Schedule / reschedule clinic appointments and follow up appointment requests.
• Strong commitment to Customer Service and Excellence in healthcare.
• Assists the provider with examinations, procedures, and other clinical duties.
• Responsible for completing clinical intake, capturing accurate and detailed patient history, and updating medical records.
• Ability to perform venipuncture and lab specimen collections.
• Perform patient point of care (POC) testing and ensure accurate and timely documentation in EMR (Strep, Flu, Covid, HCG, UA, Mono etc.)
• Complete required QC’s tests on various medical supplies.
• Maintain supplies, ensure clean and stocked exam rooms.
• Maintain standard key performance indicators (KPI) set forth by leadership.
• Assist provider with patient discharge process; provide patients with applicable discharge materials, including prescriptions, work/school excuses, etc.
• Prioritize and optimize patient flow and experience.
• Complete provider orders per state and AllCare policies.
• Complete patient referrals and patient cases daily, with results as needed.
• Ensure clinic readiness and maintenance to remain compliant with corporate policies.
• Ability to communicate effectively both orally and in writing.
• Completes all assigned compliance & annual trainings timely.
• Attend all Practice Manager staff meetings or huddles as required.
• Assist with the training of newly hired team members, following established AllCare policies and procedures.
• Maintains knowledge of common safety hazards and precautions to establish a safe work environment.

Direct experience with the following tasks:

• Clinical intake, patient data collection.
• Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)
• Performing EKG testing.
• Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable.
• If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.

Preferred Qualifications:

• 2 year (s) of customer service experience AND experience in a medical office setting.
• 2 years of direct patient care experience performing medical assistant clinical duties in a Primary care, Immediate care, Physician practice, or Emergency room setting.
• Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements.

Working Conditions:

• This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.
• Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
• Hours may vary based on location, patient volume, and business needs.

Working Relationships:

• Clinical team members including providers and non-providers.
• Administrative leadership team members.
• Practice & Regional Manager.

Requirements

• High School Diploma or GED.
• Completion of medical assistant training program with certification.
• 2 years of medical assistant experience.
• Knowledge of computerized information systems (EMR) used in clinical management settings.