All Star Healthcare Solutions is looking for dedicated, energetic, hardworking individuals who want to join a very successful and growing healthcare staffing company in the North Broward area. Our culture is professional and fast-paced, yet not overly "corporate." We pride ourselves on effectively servicing our Providers, Clients, and the Community; while also focusing on our employees' personal, professional, and financial goals. As a Sun-Sentinel Top Places to Work recipient, All Star is the team to join if you are looking for specialized development, benefits, competitive pay, and job expansion, in a fun and collaborative environment.

Job Description:

The Information Technology Intern will assist the staff in providing quality customer service under direct supervision in various assignments related to the function of the Help Desk. This is a great opportunity to get a technical dive into basic and advanced systems in a fast-paced energetic environment. You will be mentored by a Level II admin to get the experience you need to advance into the technical world.

• Active Directory Administration
• Server 2012 Administration
• Office 365 Administration
• General Helpdesk
• One call resolutions
• Project planning
• Scheduled Maintenance
• Lifecycle Management
• Basic Hyper V exposure
• Basic VMware exposure
• CRM training
• Backup and Disaster Recovery

Responsibilities:

• Provide friendly and helpful customer service as first point of contact.
• Assist Help Desk customers with troubleshooting of computer related issues
• Maintain accurate records of completed and pending jobs using the DTS ticketing system.
• Follow DTS policies and procedures to include incident/problem escalation.
• Provide superior customer service to all Help desk patrons, support personnel, and fellow employees.

Qualifications:

• Commitment to quality
• Excellent verbal communication and internal customer service
• Attention to detail
• Highly organizational approach and excellent time management skills