Description

The Medical Assistant Receptionist provides specialized engagement and support activities to clients

participating in the Center's Treatment Programs. This position is responsible for providing support to ensure

efficient operation of the medication management clinic in addition to the front office and client flow. The

Medical Assistant Reception will greet clients and guests, take vital signs, answer phones, schedule

appointments, and support psychiatry nurse practitioners, fellows, residents, and psychiatrists in a variety

of tasks as needed. In addition, this position is responsible for processing copays, completing and submitting

prior authorizations, responding to requests for information from patients, pharmacies, and insurance

companies.

Essential Duties and Responsibilities

• Responsible for opening and/or closing of Center; participate in buddy system rotation.
• Greet clients and guests in a friendly manner.
• Answers and returns calls regarding prescriptions.
• Take vital signs, and records data on client chart.
• Schedule clients for initial and follow-ups with doctors, making sure of accuracy to maintain good flow of office appointments.
• Request and monitor insurance and Medicaid Prior Authorizations (OTRs) to avoid any loss of funds
• Monitor no show rates within the psychiatry program.
• Prepares and completes all Prior Authorization for medication.
• Retrieves lab results.
• Assist providers in ensuring parents/clients comprehend instructions given by providers.
• Point of contact for clients/LARs when calling in regarding medication or provider related questions.
• Responsible for collecting client copays, deductibles, and balances.
• Check in clients to notify doctors of client’s arrival.
• Distribute and input data from Client Surveys semi-annually and complete other PQI duties as assigned.
• Retrieve Doctor’s dictations, log, and transcribe as requested.
• Complete letters requested by clients such as emotional support and diagnosis letters.
• Conduct provider confirmation calls daily for next day’s appointments. Notify providers of same day cancellation and schedule changes
• Data entry of client assessments and/or other client-related documents for psychiatry program
• Collect and enter information for potential clients into EHR system.
• Cover front desk as needed
• Complete tasks and projects as assigned by Management Team.

Additional Eligibility Qualifications

• Excellent verbal and written communication skills.
• Basic knowledge of medical terminology.
• Display knowledge of personal computers to include use of Microsoft Word, Excel, and Outlook.
• Well organized and ability to manage multiple duties.
• Bilingual (English/Spanish)

Supervisory Responsibility

• None

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk or listen. Prolonged periods of sitting at a desk, working on a computer, and using standard office equipment. This position requires the ability to move throughout the community and occasionally must be able to lift office products and supplies, up to 20 pounds at times.

Work Schedule

The work schedule is Standard from 8:00 a.m. to 5:00 p.m. Monday through Friday.

Travel

None

Required/Preferred Education and Experience

• High school diploma or GED
• Certified Medical Assistant Certification degree preferred, not required

Affirmative Action/EEO Statement

It is the policy of Aliviane to provide equal employment opportunity to all applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status or any other protected characteristics. Pursuant to applicable laws and executive orders.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications