A multinational company is currently seeking a Customer Service Representative to join their team based in Miami. This position involves assisting customers by providing useful information, addressing their queries, and resolving their grievances promptly.

The role also includes educating customers about the company's products and services.

Duties and Responsibilities :

• Foster lasting relationships through transparent and active communication
• Support management efforts to foster a customer-centric culture across the company.
• Professionally handle customer inquiries via phone, email, letters, and in-person interactions.
• Monitor purchase order and sales order statuses as well as inventory levels using Syspro on a daily basis.
• Collaborate with the Supply Chain team to achieve or surpass key performance indicators such as Order Fill Rate (OFR) and On-Time Delivery (OTD).
• Address complaints effectively, offering viable solutions and alternatives swiftly, and ensuring issues are resolved by following up.
• Work closely with warehouse management and developers to fulfill requests efficiently and professionally.
• Manage the processing and tracking of customer purchase orders and return authorization requests.
• Support the Customer Service Manager in maintaining accurate records of sales orders, product returns, and customer interactions in line with company policies.
• Engage with the Customer Service Manager to discuss potential enhancements to customer service.
• Take proactive steps to deepen knowledge of products and services. Show readiness to assume additional responsibilities, take calculated risks, and capitalize on opportunities.

Offer and seek assistance when necessary.

Adhere to communication protocols, guidelines, and policies. Undertake additional tasks as delegated by management.

Qualifications :

• An Associate degree (AA) or its equivalent from a two-year college or technical school, or six months to one-year of relevant experience and / or training, or an equivalent combination of education and experience.
• A minimum of two years’ experience in customer service or a call center environment.
• Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
• Familiarity with ERP systems is preferred but not required.
• Excellent command of the English language, both spoken and written, is essential.
• Fluency in Spanish is advantageous.

This role is ideal for a detail-oriented individual who is committed to providing exceptional customer service and enhancing customer satisfaction.

Last updated : 2024-05-12