Job Title: Service Manager

Responsibilities:

· Maintain a high level of professionalism and patience with coworkers and customers.

· Delegate and supervise tasks assigned to various people and departments.

· Manage work order flow from dispatch to billing.

· Answer incoming calls regarding service questions, scheduling, and general customer concerns.

· Oversee the dispatching of technicians to maximize efficiency and reduce cancellations.

· Monitor performance of field technicians and advise them on proper customer service and quality workmanship.

· Assist in hiring, scheduling, counseling, training and disciplining of employees.

· Ability to communicate in a professional, courteous, and knowledgeable manner.

· Some After-Hours oversight is required as support can be needed for company success.

Requirements:

· 10 years of field experience as a Journeyman Electrician, Foreman, or equivalent combination of education and experience.

· 2 years of project management is a plus.

· Good written and verbal communication skills.

· Punctual and committed to regular attendance.

· Highly motivated, self-starter who is flexible and has a positive attitude.

· Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person