Our team is committed to delivering an exceptional user experience for both the users of our products and to the people they engage within their communities. We are looking for a user experience specialist that is inquisitive, passionate, and excited by challenging interaction design problems. We offer the opportunity to work in a cutting-edge agile environment with a solid team of designers, product owners, and developers as we revolutionize and re-imagine our SaaS products.

You will lead user experience design on a variety of projects, focusing on building awesome responsive web experiences for our users. You should be an advocate for our users in strategic and tactical discussions, incorporating business requirements and technical constraints into an optimal user experience. You will collaborate with a team of UX specialists on providing a unified, cohesive user experience across our suite of community insight tools.

Responsibilities:

• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on the implementation of your designs.
• Clear and articulate communication skills
• Pixel-perfect attention to detail in your process and the implementation of your work in the finished product. 
• Initiate and facilitate collaborative discussions that help drive strategic discussions and decisions that advocate for our users
• Fluency in information architecture, as well as seasoned knowledge of usability principles and techniques.
• Participate in design reviews and mentor more junior designers
• Show great empathy for your audience.
• Experience developing UX across different types of devices and screen sizes.
• Create concepts, wireframes, and mock-ups that lead to intuitive user experiences
• Have an in-depth understanding of the product vision to ensure alignment of the user experience amongst internal stakeholders
• Have a proven ability to deliver a bold vision and iterate quickly on concepts, to arrive at an amazing customer experience.

• 3 years (minimum) of experience designing interactive products as an interaction designer, User Experience designer, or a similar role.
• An available online portfolio that demonstrates your approach to solving user experience design problems
• Demonstrated history of acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
• Experience creating design pattern libraries and an understanding of atomic design.
• Experience with complex workflows for technical customers.
• Ability to focus on both the larger, long-term vision balanced with the ability to execute on near-term projects with attention to detail.
• Experience with responsive web design and understanding of mobile-first.
• Proficiency in Figma 
• Familiarity with HTML/CSS to aid in prototyping interactions and responsive strategies
• Self-motivated, eager to take ownership and initiative, with the ability to prioritize effort and deliver excellent user experience concepts appropriately and in a timely fashion
• Degree in a relevant field or equivalent work experience

• Bonus:
• A passion for data 
• Experience with data visualization
• Micro-interactions animation

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The Good Stuff:

Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

Best-in-class benefits for you and your family

Paid vacation with extra personal days and flexible work environment

Great work-life balance with a focus on employee wellness

Recognized as a Great Place to Work® based on a 93% employee satisfaction rating

Collaborative, heartfelt team culture and winner of Comparably’s “Best Product & Design Teams Award" and “2020 Best Company Culture Award”

About Us:

Alida created the world's first CXM & Insights Platform, for the world’s most customer-obsessed brands, to turn customer truth into action. For over 20 years, iconic brands like Buzzfeed, LinkedIn and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Our unparalleled approach of coupling broad feedback with deep insights creates lasting customer relationships and builds brands that stand the test of time. At Alida we value being bold, empathetic, curious, and authentic. We also have a lot of fun!

We Can’t Wait to Meet You!

We couldn't do what we do without our awesome Lider's and look forward to welcoming you to our Alida family. Join us and let's make a difference together.

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself. 

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact accommodations_hiring@alida.com so that arrangements can be made for the appropriate accommodations to be in place.

Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.

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