BASIC FUNCTIONS:

• The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
• Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure. This is a Part-Time Overnight position with the hours of 19:00 PM - 07:00 AM

SPECIFIC DUTIES:

• The duties of the Communications Dispatcher include, but are not necessarily limited to the following:
  • Operate a Computer Aided Dispatch System (Right Cad)
  • Answer incoming calls and extract necessary information from the caller in a timely manner.
  • Evaluate incoming calls to determine nature and urgency of the call.
  • Dispatch appropriate vehicles and update crews with all pertinent information.
  • Use GPS to keep track and status of vehicles and assist with ETA’s.
  • Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
  • Communicates with Supervisor on Duty with any vehicle or crew related issues.
  • Updates Facilities with a phone call if there is a delay and documents call appropriately.
  • Places notes on calls as required by company policy and procedures.
  • Log Missed Calls according to company policy and procedures.

REQUIREMENTS:

• The primary functional requirements include:
  • General knowledge of the service area to be dispatched.
  • Ensure and enforce company policies pertaining to dispatching of the company’s fleet.
  • Effective intrapersonal communications skills and ability to utilize those skills on a daily basis.
  • Must be able to pass EMD course in a timely manner.
  • Learn policies and procedures of Alert Ambulance Inc. and adhere to them in all aspects of the job.
  • Maintain a current CPR certification.
  • Remain calm and effective under heavy workloads and emergent situations.
  • Ability to determine and prioritize calls in a timely manner.