Are you a Service Associate who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have Data Entry experience?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITEwith our client in West Henrietta, NY.Interested?

Here's what you'd do:

• Under a significant level of guidance and direction, provides customer service for client retirement products in the 401(k) Client Service Center.
• Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and by client policies and procedures.
• Handles inbound calls from active and terminated participants/employees of client Retirement Services clients
• Handles inbound calls from client/employer plan administrators
• Provides education on retirement products, client policies and procedures, or IRS guidelines and regulations
• Escalates tasks or documentation to other teams within the Retirement Services department
• Develops and maintains a basic working knowledge of client retirement products
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions, performs data entry, maintains strong prioritization and organization

Here's what you'll get:

Pay: $17.00 / hr.

Hours: 40 hrs/Week

Length: Contract (2 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 1 year of Data Entry experience

• Contact center or call center experience
• Client or customer service experience
• Research and problem-solving skills
• Good computer skills and the ability to multitask across multiple screens

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.