Summary:

Reporting to the Director of Operational Strategy and Services, the Analyst will be responsible for Operational Strategy and Services portfolio in terms of developing cadenced reporting and self-service tools that help drive the compliance and effectiveness of operational changes. This analyst will be responsible for providing the Operation organization the appropriate information to ensure the projects proposed support a broader scale of data-driven recommendations, while also ensuring that when change is implemented that it can be tracked to support qualitatitive and quantitative KPIS.

This position plays a pivotal role in driving efficiency, project management, and labor modeling initiatives across our organization that drive efficiency, saves field leaders time and is fiscally responsible.

Key Responsibilities:

• Consult with internal partners to launch new programs to the field post concept, driving clarity on measuring program success and desired outcomes.
• Lead the planning, execution, and monitoring of strategic projects aimed at improving operational efficiency and effectiveness.
• Partner with the field improvement team and other stakeholders to ensure ongoing activation and adoption of programs and tools while gathering feedback on where more change management and communication efforts are needed.
• Assess and identify the effectiveness and awareness of of existing programs, policies and processes to help identify what will deliver most value to the field and where we can optimize and deliver better outcomes.
• Creating data-driven recommendations to the business by leveraging financial, people and satisfaction information collected to provide a story and drive results.
• Develop KPIs, dashboards and tracking mechanisms to monitor the success of program launches and ongoing adoption. Share insights and leverage them to drive decision making, action and ongoing process improvement for better outcomes.
• Drive a strategic focus and process around workload management through effective analysis of workflow to identify where inefficiencies or bottlnecks exist. This includes adapting to business drivers such as occupancy, demand and seasonal considerations.

• Cultivate strong relationships with internal and external stakeholders, ensuring alignment of operational strategies with organizational goals.

• Monitor financial performance, identify cost-saving opportunities, and ensure effective allocation of resources.

Requirements:

• 4-5 years of analytics support in an operational capacity supporting financial, people, engagement/satisfaction analytics for a large company; ideally Multi-unit service, retail, hospitality industry.
• Ability to develop reporting tools and resources that can be leveraged across multiple audiences (Excel, PowerBI, etc.)
• Strong data analysis experience, an ability to digest data and provide a narrative of what the data is telling to provide strategic business recommendations