Summary:

Reporting to the Director of Operational Strategy and Services, the Communication Lead will be responsible for the collection, management, organization, and distribution of communication assets throughout the Five Star Senior living portfolio.

This entails creating the right messaging that is both motivational and operational for over 130 facilities across the nation to standardize their operational procedures, tools and programs that deliver better ways of working and ultimately elevate the resident experience. As a member of the Operational Strategy and Services team, this role will partner with key stakeholders to adress barriers to adoption, root cause challenges and solutions that will drive continuous improvement and operational excellence resulting in better efficiency.

A successful candidate will be able to demonstrate their ability to implement change throughout a large organization by developing communication cadences, standards and auditing practices that validate the long-term success of program rollout.

Key Responsibilities:

• Support the enhancement and execution of intranet system to drive a core repository of operational procedures throughout the organization.
• Develop communication campaign strategies for Change Management initiatives that focus on continuous improvement in service delivery, resident satisfaction, and overall community operations.
• Manage annual facilities change management calendar to help strategically balance the implementation of new programs and procedures.
• Develop communication assets that promote the new initiatives at all levels of the business; including the ability to tailor messaging from C-suite to front-line team members.
• Create and develop best in class “field-ready" solutions and toolkits that supporting key business enablers.
• Develop & own the process of continuous feedback and improvement to ensure the integration of a partnership between the Operational Strategy and Solutions team with the 130 facilities.
• Partner with functional owners on the effective delployment, launch, adoption and ongoing integration into the way we work through creation of project plans, communication strategies, launch materials, change plans, all with the end user in mind.
• Collaborate with cross-functional teams to ensure seamless implementation of initiatives, providing guidance and support throughout the project lifecycle.

• Cultivate strong relationships with internal and external stakeholders, ensuring alignment of operational strategies with organizational goals.

Requirements:

• 4-5 years of experience in a communications role for a large company; ideally Multi-unit service, retail, hospitality industry.
• Strong executive presence and presentation skills- PPT and creating change materials- is key.
• Strong partnership skills, with the ability to address communications needs as the end-user; someone who ensures the communication they are putting out would make sense to their audience and can anticipate questions.
• Ability to communicate a consistent message across a variety of different audiences while being able to understand a structural complex internal company structure.
• Ability to balance the need for a long-term strategic vision with the requirements to implement change according to an implementation calendar.
• Strong ownership for the “big picture” and ability to lead up their perspective based on data and what is the best experience for the audience.