Job Title :- L2 Helpdesk/Service Desk Support EngineerRate : $23/hr W2 -MAX- NO ROOM FOR NEGOTIATIONSLocation:San Antonio, TX - 100% onsiteNOTE :WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT,TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA'sJob Description:- IT helpdesk (Service desk support, ITIL certification) ccept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am) 1 years PC support experience, 6 months call center support 1 years of experience supporting PC operating systems including Windows 7 and Windows 101 years of experience supporting mobile devices such as Android or Apple Tablets / Phones6 months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send. Effective communication, efficient call handling#J-18808-Ljbffr

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