Description

 Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!

The Audiology Secretary is a customer service expert with excellent attention to detail. This position is responsible for providing support to the audiologists in performing routine tasks that do not require the training of a licensed audiologist.

While this is a remote position, training will be completed in-person, on-site, and there may be circumstances that require in-person meetings/duties occasionally with prior notice from the Lead or Business Manager. The candidate must reside in NYS. 

DUTIES & RESPONSIBILITIES:

• Conducts verbal and written communication with patients via the patient portal and telephone, and in-person with professionalism and respect.
• Assists patients with concerns or feedback, directing patients to the Patient Feedback Form or supervisor as appropriate.
• Schedules appointments with either the Audiologist or Hearing Instrument Specialist, as appropriate.
• Contacts and responds appropriately to internal and external customers on behalf of patients and clinical staff, via telephone, email, or web-based vendor portals, in compliance with HIPAA regulations.
• Educates patients on insurance benefits and hearing aid access, as appropriate.
• Ensures all outside testing orders are received and appropriately documented prior to the start of the appointment time.
• Works collaboratively with the team to ensure the completion of all tasks. 
• Documents all patient and pertinent patient-related communications in the electronic medical record.
• Collects payments from patients, as appropriate.
• Supports secondary clinics with their administrative tasks when workload demands and as directed by Lead and Business Manager.

Requirements

• High school diploma or equivalent, 1-3 years of experience in a medical environment, or an equivalent combination of experience and education is required. 
• Proficient computer skills including ability to master the office’s practice management software. 
• Consistent professional conduct, meticulous attention to detail, and critical thinking skills and a positive attitude are essential. 
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Maintenance of organization within workspaces, effective time management, ability to work independently, multi-task, and prioritize.

COMPENSATION: The compensation range for this position is $18.00 to $23.00 per hour. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications.

Albany ENT & Allergy Services is proud to offer a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.

If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!