Customs Brokerage Manager

Fantastic opportunity awaits for an accomplished Licensed Customs Broker. Get ready to lead and inspire a highly skilled and committed team within a dynamic and expanding company that offers promising pathways for career advancement.

Alba Wheels Up was founded with the philosophy of ensuring customer compliance with regulations while coordinating efficient, timely movement of freight and information. With beginnings that go back over 70 years, Alba and Wheels Up operated as two separate entities which merged to form Alba Wheels Up, a family of true logistics professionals. Following the successful merger of the companies, the company has become an industry leader. In March 2021. The Company received significant strategic investment from Southfield Capital, a leading private equity fund. This investment is positioning the company to continued acceleration through organic growth and acquisitions.

The integration of new technologies and exemplary service standards have allowed Alba Wheels Up to be on the forefront of changes in the global trade industry. Tremendous regulatory visibility has allowed Alba Wheels Up to engage in regulatory pilot programs while forward-thinking mindset means The Company fully adopts new Customs and Border Protection technologies and regulations before the competition. 

Job Description:

Responsible for the management and successful growth and development of a strong Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo. Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.

 
Responsibilities:

• Organization and leadership of the Customs Brokerage department
• Ensure that the Customs Brokerage Department is producing timely, quality and accurate flow of information by providing support and assistance as needed, and fairly distributing the workload
• Identify strengths and weaknesses within the Customs Brokerage department and work to makes improvements where necessary
• Train and advise department members in areas of Customs Brokerage Regulations (Provide additional training, instruction, re-distribution of work, etc.)
• Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices
• Monitor problem files and implement corrective action when needed
• Issue work instructions to department members to ensure timely and orderly file flow including release, billing and auditing
• Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Make adjustments to systems which will allow the department to function more effectively and efficiently as a whole
• Outline responsibilities to each member of the department
• Conduct regular department meetings, communicate department goals and expectations

• Work closely with other departments and Alba Wheels Up offices to deliver a high level of service to our clients
• Perform other duties as assigned

Qualifications:

• Bachelors Degree is preferred
• Must have and maintain an active Customs Brokerage License
• 9 -10 years Customs Brokerage import experience
• 4 - 5 years of experience in a supervisory/management role within a Customs Brokerage department
• Employee must have basic user knowledge of computer programs such as Word, Excel and Outlook
• Experience with Cargowise is a plus
• Proven analytical and problem solving skills
• Excellent communication skills, both verbal and written
• Excellent team-building skills and ability to train staff
• Ability to delegate workload to team
• Strategic planning experience
• Strong organization skills and ability to multitask
• Proven professionalism and reliability
• Strong mathematical skills, such as; appropriately add and compute fees, percentages taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees

Alba Wheels Up International is an Equal Opportunity Employer