JOB TITLE: Patient Services Coordinator

DEPARTMENT:Support Services

SUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.

ESSENTIAL FUNCTIONS:

• Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
• Greets and registers patients in a prompt, professional, pleasant, and helpful manner.
• Verifies that appropriate forms are completed and obtains signatures when necessary.
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.
• Oversees the reception area, coordinates patient movement throughout Institute.
• Verifies patient insurance eligibility, copayments, and deductibles.
• Recover fees due at time of visit.
• Reconciles daily cash drawer and fee slips.
• Review fee slips for information necessary to submit for payment.

PAY RANGE: $20-25/hr to start (dependent upon experience)

EMPLOYEE BENEFITS:

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.

EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, preferably within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.

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