JOB TITLE: Tier 2 Tech Support

DEPARTMENT: IT

SUMMARY OF DUTIES: The Tech Support 2 position troubleshoots and corrects operating system and user application problems that occur onsite and remote clinics. Respond to helpdesk requests for computer and application assistance, regarding hardware, peripheral and other technology-related devices.

ESSENTIAL FUNCTIONS:

• In depth knowledge and experience with Windows operating systems, applications, and hardware.
• Demonstrated proficiency in the ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Macintosh platforms is required.
• Must have exceptional interpersonal skills and the ability to calm and work with frustrated and discouraged users.
• MS Windows Server, Microsoft OS, Active Directory, and basic networking.
• Virtualization technologies, or cloud hosting

PAY RANGE: $28-$38hr to start (dependent upon experience)

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

EDUCATION: CompTIA ITF , A , Network , Microsoft certification and/or IT related degree or equivalent work experience.

EXPERIENCE: 1-3 years of hands-on IT experience in an office setting. Experience with VMware virtual environment, Windows operating systems. Excellent customer service skills. Strong system diagnosis skills.