Are you an experienced people manager seasoned in volunteer engagement who wants to improve the lives of more than 300,000 Alameda County residents? 
Are you a creative and strategic thinker who thrives in a fast-paced community-facing environment? Do you want to apply your organizational 
and teambuilding skills to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — achieve its mission? If so, Alameda County Community Food Bank could be looking for you as our next Volunteer Engagement Manager.

 
About the Position: The volunteer experience manager oversees daily operations for a program that welcomes 15,000 volunteers annually. This position supervises a team of three people. Working across the food bank, the manager is responsible for ensuring all daily operational needs are met; sorting food in the warehouse, supporting community events, staffing our distributions and emergency 
hotline, and other projects.

The ideal candidate is a strong people-manager who thrives in motivating a team to direct, educate, engage, and inspire volunteers in our mission. They believe volunteers are an integral part of our work—both in the immediate impact and their ongoing/broadened engagement—and are committed to building a world-class program that reflects the diversity of Alameda County. 
The manager is passionate about our mission and knows how to create meaningful experiences that drive engagement in all aspects of our work through volunteerism as the entryway. The manager has a strong work ethic and can champion new initiatives and lead process change toward constant growth and improvement.

Knowledge Skills and Abilities

• At least 5 years of experience managing multiple direct reports.
• At least 5 years of experience managing a multi-faceted program at a large-scale organization. Volunteer management strongly desired.
• Ability to work in a collaborative setting with people of diverse backgrounds and circumstances.
• Ability to think and act strategically and analytically.
• Established project-management skills.
• Excellent writing skills, and a strong public speaker.
• Experienced in leading a team through a SMART goal process.
• Ability to collaborate cross-departmentally to develop and execute strategies to maximize opportunities for groups and individuals with a high capacity for deeper engagement.
• Strong computer skills including MS Office Suite and databases. Salesforce experience strongly desired.
• Valid California driver’s license with an insurable driving record. (Vehicle ownership not necessary.)
• Ability to work flexible hours, including weekend shifts, and attend work functions outside of normal work hours, on weekends and evenings, as needed.
• Bilingual English-Spanish a plus.

Personal Attributes and Values

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s

vision, mission and values of community, leadership, transparency, innovation, and diversity.

• Impeccable integrity and honesty.
• Positive attitude; proactively seeks and incorporates feedback.
• Ability to work independently or with minimum supervision.
• Creative, entrepreneurial mindset who leads with curiosity and cultivates collaboration in a team culture.
• Bias toward providing excellent customer service and a rewarding experience for stakeholders.
• Adaptable and performs well under pressure.

Physical Requirements

This role is required to work onsite every day at our 7900 Edgewater Drive facility in Oakland.Physical activities necessary in the performance of this job include ability to: Sit at a computer workstation for up to five hours at a time, move throughout the 118,000 square foot Food Bank facility in performance of duties, occasionally bend, lift and carry up to 30 lbs.; conduct facility tours in warehouse on a regular basis; communicate in clear speaking voice in person, before large groups, and over the phone; interpret instructions and questions when asked; and operate computer equipment, including typing/seeing.

COMPENSATION

This is a full-time exempt position working Monday through Friday, 7:30 a.m. to 4:00 p.m. with some weekend and evening work. (7.5 hour workday, 1-hour unpaid lunch). The non-negotiable starting salary is $98,358. Scroll down for benefits information.

If you meet these qualifications and want to join our mission, please submit your resume and answer our application questions by clicking the apply button below.