Alamance County is in search of an Office Assistant to coordinate, organize and assist in operations of the reception area for the Child Support Unit. Employee will perform a variety of functions that include records and reports management, filing, one on one customer services, correspondence and other general administrative tasks. Work requires an excellent working knowledge and experience in general administrative functions and use of general office equipment.

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• Performs a variety of functions that include reception, agency-wide switchboard, one on one customer services, and other general administrative tasks; such as scanning, coping, distributing mail.
• Maintains high level of professionalism and to conduct business in an ethical manner at all times
• Detects need for other agency services and make appropriate referrals
• Uses a variety of office equipment and systems
• Effectively communicates with customers and the general public 
• Gathers and gives information and instructions regarding the work process and procedures
• Records and compiles information based on general guidelines

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Accuracy - Ability to perform work accurately and thoroughly.
• Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
• Autonomy – Ability to work independently with minimal supervision.
• Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely. 
• Customer Oriented - Ability to take care of the customers' needs while following company procedures. 
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Initiative – Ability to do more than is required or expected, completes tasks that no one has requested.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Education & Experience: A high school diploma or a GED along with prior demonstrated experience in an administrative/secretarial capacity for at least one year is required for this position.
Computer Skills: Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.
License/Credentials: Possession of a valid NC driver's license.
Additional Information: All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands 
Stand F
Walk F
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl O
Squat or Kneel O
Bend O
Talk/Hear C
See C
Taste/Smell N
Lift/Carry 
10 lbs. or less F
11-20 lbs. F
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O
Push/Pull 
12 lbs. or less F
13-25 lbs. F
26-40 lbs. O
41-100 lbs. O
Other Physical Requirements 
•Vision (Near, Distance, Peripheral)
WORK ENVIRONMENT 
Office Environment