This position is a temporary position providing additional support with Crisis Intervention, Low-Income Emergency Home Energy Assistance program. Within this position the Intake Worker will be interviewing customers to determine eligibility for heating, cooling and emergency assistance. 
Position is a PT temporary position. Hours may be up to 39 hours per week during peak season. Hours will typically be within a Monday-Friday 8-5 p.m. schedule.

• Responsible for face-to-face interviews with customers applying for Emergency Assistance Program and Emergency Assistance. 
• Responsible for ensuring proper and appropriate customer service is provided at all times.
• Responsible for arranging and organizing records, reports, files and other documents into a defined sequence.

 • Accountability - Ability to accept responsibility and account for his/her actions.  • Accuracy - Ability to perform work accurately and thoroughly.
 • Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
 • Autonomy – Ability to work independently with minimal supervision.
 • Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information.
 • Communication, Oral - Ability to communicate effectively with others using the spoken word. 
 • Communication, Written - Ability to communicate in writing clearly and concisely. 
 • Customer Oriented - Ability to take care of the customers' needs while following company procedures. 
 • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
 • Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
 • Initiative – Ability to do more than is required or expected, completes tasks that no one has requested.
 • Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
 • Multitasker – Ability to multi-task in a fast-paced environment.
 • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
 • Relationship Building - Ability to effectively build relationships with customers and co-workers.
 • Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
 • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Education & Experience: A high school diploma or equivalent required. One or more years of customer service experience.
 
Computer Skills: Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.
 
License/Credentials: Bilingual in Spanish, preferred.
 
 PHYSICAL DEMANDS:
 N (Not Applicable) Activity is not applicable to this position.
 O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
 F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
 C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
 Physical Demands 
 Stand F
 Walk O
 Sit F
 Manually Manipulate O
 Reach Outward O
 Reach Above Shoulder O
 Climb O
 Crawl O
 Squat or Kneel O
 Bend O
 Talk/Hear C
 See C
 Taste/Smell N
 
 Lift/Carry 
 10 lbs. or less F
 11-20 lbs. F
 21-50 lbs. O
 51-100 lbs. O
 Over 100 lbs. O
 
 Push/Pull 
 12 lbs. or less F
 13-25 lbs. F
 26-40 lbs. O
 41-100 lbs. O
 Other Physical Requirements 
 
 •Vision (Near, Distance, Peripheral)