The Patient Services Director provides leadership and direction for multiple call centers providing customer care services offering patient scheduling, insurance verification, and other ancillary services. Responsible for managing resources to achieve financial and business objectives by creating efficient internal systems and controls, leading, evaluating and motiviating team members. Identify and refine best practices in coordination with other dependent functional departments, i.e., managed care contracting, patient business services, quality and information technology. Ensure appropriate standards of care for patients, customers, and compliance. Specific duties include, but are not limited to: Develops, communicates and implements established operating strategies to leverage the customer experience as a competitive differentiator. Provide senior management with information and tools for strategic decision making and planning. Identify, design and deploy resources to improve effectiveness and efficiency of patient service center operations. Support Sales Organization by participating in Prospective Client presentations. Also, coordinate client implementation into the Alliance operation. Develops, implements and refines standardized policies and procedures to deliver superior customer experience and achieve operational efficiencies. Define appropriate performance metrics to measure and improve team performance. Serve as leader to influence managers and team members to strive for continual service improvement. Forecast financial, physical, and human resource needs to meet established objectives. Establishes, manages and maintains strategic relationships with internal and external partners to support strategic business objectives. Regularly interacts with functional and management groups to communicate and clarify customer and payer requirements. Serves as liaison for organization, outside vendors, payers and customers to define and establish service and support requirements. Proposes changes or solutions to services for optimal business results and assists in organization change management and functions as internal consultant in analyzing business processes, assessing and defining customer specifications and requirements, proposing business solutions that prioritize technology and services needs to satisfy customer requirements, and provide facilitation solution, design, building and testing. Leads the migration to new technologies and serve as the strategic subject matter expert in partnership with IT and other functional departments for the purpose of defining solutions, service management, risk management and relationship management. Facilitates the planning and execution of business changes through the use of technology. Serves as a lead role in enabling the business to achieve their objectives through the effective use of technology. Communicates decisions, priorities and relevant project information to appropriate levels of staff regarding project requests and initiatives. Provides strategic level support and guidance in development of ancillary services to build competitive advantage and improve efficiency and effectiveness of overall department functional goals. Develops and implements core department and/or functional training initiatives for operational business continuance as well as core functional computer system related objectives and initiatives. Responsible to create the department’s yearly budge, order supplies and approve invoices and payroll. Position Requirements: Bachelor's Degree or equivalent experience required. Five (5) to seven (7) years of experience managing specific functional area(s) of responsibility in customer service center required. Strong operations, business and systems knowledge. Managed Care industry knowledge required. Three (3) to five (5) years of supervisory experience required. Job requires approximately 30% travel. The COVID-19 vaccination is/may be a condition of employment. All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. Physical Requirements: Standard office environment. More than 50% of the time: Sit, stand, and walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift 10-20 pounds Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Akumin, we’re proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.