Primary Skills : Customer Service, Communication, Analytical, Troubleshooting, Organizational

Duration : 5 Months (Possible Extension)

Contract Type : W2 Only

Location : #LI-Remote

Pay Range : $20.00 - $21.50 per hour on w2

Work where you’re valued and paid what you’re worth

JOB RESPONSIBILITIES :

Receive and address incoming requests from internal customers via shared mailboxes or ticketing systems within assigned SLA.

Efficiently manage caseloads, ensuring timely acceptance of cases and daily review.

Deliver top-notch customer service in every interaction, leveraging resources to resolve issues.

Uphold departmental productivity and quality standards, aiming to exceed service levels.

Adhere to company policies, guidelines, and operational procedures, with attention to reporting and productivity tracking.

JOB REQUIREMENTS :

Excellent verbal and written communication abilities.

Flexibility and adaptability in various situations.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment.

Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members.

We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space.

Let us lead you to your dream career, join Akraya today!"

Last updated : 2024-05-24