Client Services Account Director, Theater

AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. With a focus on creativity, innovation and consumer experiences, we have a proven record of delivering cross-platform campaigns that get results for new brands and iconic institutions alike.Our clients include Harry Potter and the Cursed Child, The Metropolitan Museum of Art, &Juliet, New York Botanical Garden, YMCAs of Greater New York, and many others.

We are seeking an experienced Account Director to oversee key theatrical clients. Reporting to the SVP of Client Services, the Client Services Account Director is a full-time exempt position that is based in New York City. 

WHAT YOU’LL DO:

• Serve as the main point of contact for key clients, ensuring client satisfaction and retention across all projects for which you are responsible.
• Manage ongoing client projects, translating briefs into action, monitor progress throughout the agency, and ensure delivery of desired results.
• Deliver sound campaign strategy and planning across multiple accounts.
• Develop and maintain excellent working relationships between the Client Services team and other departments, to build consensus and support.
• Encourage the Client Services team to strive for accountability, to measure results and report to clients across all aspects of the integrated campaign.
• Drive the team to deliver outstanding client service by anticipating, recognizing, and meeting client needs and provide the best value for money in terms of cost/advice.
• Collaborate with other Account Directors to facilitate meetings and promote best practices.
• Manage project finances to meet budgetary goals and ensure overall profitability.
  • .Providing forecasts for the agency’s pipeline
  • Ensure weekly billing takes place on all accounts.
  • Educate and lead the team to achieve the required overall margins of account budgets. 
• Contribute to the agency’s commercial and business objectives.
• Share responsibility to promote and raise profile of the agency with clients and business prospects, ensuring clients perceive the agency service as second to none in the industry and without doubt see AKA as an agency that can deliver strategic value, quality work and good value for money. 

WHO WE’RE LOOKING FOR:

• 7 years in a Senior Advertising or Marketing role, ideally servicing the entertainment industry
• Knowledge and understanding of cross-platform advertising campaigns
• A commitment to deliver strategic, innovative, and effective integrated campaigns for our clients
• The ability to lead and inspire both clients and colleagues to deliver the best work
• A collaborative approach to problem solving and trouble shooting
• Excellent verbal and written communication skills with ability to present information clearly
• Ability to cultivate and maintain strong client relationships and deliver against client needs
• Proficiency in Microsoft Office, Adobe, and Social Networking platforms 

WHAT WE OFFER:

• A competitive salary between $95,000 - $120,000, commensurate with experience
• A generous PTO entitlement
• 1/2 day Summer Fridays
• 100% employer-paid healthcare for employees
• 100% employer-paid dental care for employees
• Flexible working hours
• Hybrid position: minimum three days per week in office
• WFA for set works during the year
• Training and Development fund per employee
• Paid parental leave to a maximum of 12 paid weeks
• Student loan repayment assistance (or tuition assistance) with years of service
• Paid sabbatical with years of service
• Pet-friendly office 

A Note on Diversity and Inclusion 
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

AKA NYC requires all new hires to be fully vaccinated against COVID-19 prior to the first date of on-site work. As required by applicable law, AKA will consider requests for Reasonable Accommodations.

Sound like a good fit? We’d love to hear from you!