Hotel AKA Washington Circle opening Spring 2024 is seeking a Front Desk Agent to join the front office team to assist guests with arrival and departure form the hotel, while providing positive guest experiences.

Team Member Responsibilities:

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Desired Skills:

• Minimum of one to two years of Guest Service experience preferred.
• Demonstrated strong guest service skills.
• Demonstrated problem solving and decision-making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).

Required Qualifications:

• High school degree or equivalent.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

Physical Requirements:

• Must be able to lift up to 15 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Our Team Members enjoy very generous PTO; Health; Dental; Vision benefit plans and 401(k) with Company match. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high‐quality, livable experience.

About Hotel AKA Washington Circle

Arriving spring 2024 Hotel AKA Washington Circle will be a welcome new addition to the vibrant Foggy Bottom/West End neighborhood in downtown Washington, DC. Conveniently located on Washington Circle and directly across from the Foggy Bottom Metro station this newly transformed boutique hotel is just steps from The George Washington University Campus, The George Washington University Hospital, The World Bank, IMF and a 15-minute walk to Georgetown. The National Mall, Kennedy Center, European Union US Headquarters, and several embassies and law firms are also located within walking distance from the property.

Hotel AKA Washington Circle will feature newly designed, luxury accommodations perfect for both short and long-term stays, including contemporary guestrooms and spacious one- and two-bedroom suites and penthouses and many with terraces as well as a full kitchen or kitchenette in many guestrooms. Spectacular hotel amenities will include a welcoming lobby lounge, Technogym Fitness Center, Executive Conference Room with AV capabilities, private cinema, and brand-new restaurant from the James Beard award winner, Ellen Yin.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work setting:

• In-person

Experience:

• Front desk: 2 years (Required)

Ability to Commute:

• Washington, DC 20037 (Required)

Work Location: In person