About Us

At Ajinomoto Health & Nutrition, we are making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health. Our team is committed to providing amino acid-based solutions that create better lives for all.

Overview

Responsible for responding to customer requests for product documentation, quality surveys, and questionnaires.

Qualifications

EDUCATION, CERTIFICATIONS AND EXPERIENCE:

• Bachelor’s degree or equivalent. A Bachelor of Science degree in biological sciences, chemistry, nutrition, food science, or related fields is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic knowledge of food ingredients and quality systems preferred.
• Ability to understand basic food regulations (FDA, USDA).
• Attention to detail, ability to proofread and check documentation for accuracy and completeness.
• Demonstrated ability to work well independently with minimal supervision; actively seeks guidance

to maintain progress on assignments.

• Strong time management skills; able to advance and monitor progress on multiple requests

simultaneously.

• Excellent computer skills; proficient in Microsoft Office programs; able to manage web

applications with guidance: experience with PLM systems preferred.

• Strong written and verbal communication skills
• Excellent organizational and interpersonal skills

Working Conditions / Physical Requirements

OCCUPATIONAL DEMANDS:

The job may require long periods of sitting, telephone/or computer work, interactions with other employees, and filing cabinets. The employee is frequently required to use hands and or fingers.

Responsibilities

• Works collaboratively with technical, quality assurance, manufacturing, and customer service teams
• to complete customer surveys/questionnaires.
• Share quality and regulatory documents to typical customer inquiries and coordinate responses to
• non-typical inquiries and requests.
• Populate quality-related documents on TraceGains and similar sites (e.g., FoodLogiQ, SafetyChain,
• etc.)

• Maintain quality and regulatory documents (technical data packets); create
• and revise documents when deemed necessary; retain documents in a server that is accessible to
• technical, regulatory, product managers, quality assurance, and customer service.
• Track customer surveys and document request completion dates for traceability and customer
• satisfaction analytics.

• Work collaboratively with local/international technical, regulatory, QA, product managers and customer service teams to complete customer surveys or quality document requests on time to support the AHN sales team.
• Supports the training of sales, technical, customer service, and other groups, as needed, on the systems and processes for providing quality documentation to customers.

• Support special projects assigned by the manager or senior management as needed.

ADDITIONAL RESPONSIBILITIES:

• Other duties as assigned.

Salary Range

EEO Statement

Ajinomoto is an Equal Opportunity Employer and will not discriminate because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) for recruitment, hiring, and promotion decisions.