Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized.

We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.

Essential Duty and responsibilities :

• Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
• Partner with internal staff to make sure every client has a noticeably better experience;
• Answering and directing telephone calls;
• Taking and relaying messages;
• Tracking daily customer traffic
• Answering basic customer service and general inquiries,
• Receive all incoming packages, mail, and additional deliveries;
• Support office management duties and showroom operations
• Manage office supply and inventory, furniture, and food / drink orders.
• Partner with showroom & corporate marketing teams to execute and recap local market events
• Follow local events SOP and checklists to track plans, run of show, and event prep
• Handle all local logistics (big and small) for events - including but not limited to service providers (catering, photography, rentals, floral, entertainment, a / v equipment, etc.

contracts, submit invoicing, payments, schedules, communication, follow up, invites, attendee lists, mailings, and more

• Research new service providers for event projects as needed
• Provide all necessary receipts, invoices, documentation to corporate marketing
• Work with local event production resources and vendors as required
• Travel within local markets to execute community / trade events and drive community engagement / awareness

Skills and Qualifications :

• A minimum of 2 years’ experience in a customer service-related field
• Strong customer experience background & skills;
• Professional appearance;
• Outstanding attention to detail, organized, collaborative, and creative individual;
• Excellent writing and communication skills;
• Proficiency in software applications including Microsoft Word, Excel, and Outlook;

o Bonus if experience working with attendee invite management systems such as Event Farm, Eventbrite, Splash, etc.

• Ability to multi-task while maintaining strong attention to detail;
• Ability to take initiative, be proactive, and work independently;
• Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
• At least a high school diploma or equivalent;
• Must be available to work Sundays.

Last updated : 2024-05-08