Job Description:

You will be actively making logistics more transparent, faster, and safer for everyone using our services. You will be part of our operations team, which means you will be saving lives, keeping planes in the air, and delivering packages faster than UPS/FedEx. There is never a dull day in the life of an Operations Team Member!

Responsibilities:

• Adaptability: The ability to rapidly move from one critical task to another and to shift roles when necessary.
• Attention to detail: Critical logistics is a game of inches. The right decision is not always clear and it is your job to find it.
• Ownership mindset: When you plug in, the shipments you handle are yours. You will be surrounded by the best people and technology in the industry, but end to end autonomy and ownership will be key to your success.
• Decision making: A flight takes off every minute. Seconds count. Your ability to make good decisions quickly will save lives every single day.
• Positive attitude: Your job is to make the impossible possible. Have fun doing it.
• Calm under pressure: Moving critical items around the world is not for the faint of heart. All of the best operators in the world remain calm and focused even when handling the most sensitive shipments.
• Customer obsessed: Our customers are obsessed with us because we are obsessed with our customers. You will be expected to do everything it takes to give the customer the best experience possible.

Requirements:

• 1-3 years of customer service experience is required
• Experience handling a high volume of inbound and outbound phone calls required
• Must be willing and able to work onsite at our office in Carlsbad, CA
• Open availability strongly preferred 

Compensation:

• Competitive hourly wage
• High-quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional training and education reimbursements.

Salary Range: 

$22.00 - $26.00 per hour