HYBRID ROLE IN DENVER COLORADO

We are seeking an individual based in the Denver metro area for a primarily remote-based role. This means that most of the job can be done from your home office. However, you will also need to visit our rental properties in Denver, sometimes at short notice, which will require you to be away from your home office.

WHO WE ARE

AirSimplicity, based in Denver Colorado, currently manages 65 properties across 5 distinct geographic markets. The portfolio consists of single-family and duplex homes. AirSimplicity employs approximately 20 staff members. The company has hosted over 30K guests generated from multiple platforms such as VRBO, Expedia and Airbnb. AirSimplicity goes beyond the standard property management functions. To enhance investment decisions, we have designed proprietary analytical tools that track and spot trends in the Short Term Rental (STR) market.

AirSimplicity is currently recognized as a leader in the Colorado STR market. We provide ongoing seminars, webinars, and podcasts to promote our brand and to educate prospective investors and clients. We have established excellent relationships with veteran real estate professionals in and out of the state and are able to offer a full range of STR-consulting services.

OUR CORE VALUES:

• We operate with integrity - we do what we say.
• We are always learning and have a growth mindset.
• We are solution oriented.
• We hold ourselves to the highest standards and go above and beyond.
• Simplicity. If it's complexity it ain't right.

OUR GOALS:

• Create 5-star experiences for our GUESTS
• Maximize income for our CLIENTS
• Maintain clean, functional and well-kept PROPERTIES

THE ROLE:

AirSimplicity is seeking an Operations Manager to oversee the processes and personnel within the operational functions for our portfolio of 65 vacation rentals. The Operations Manager will report directly to the CEO. These operational functions can be subdivided into three categories: Maintenance, Daily Upkeep and Customer Service.

MAINTENANCE:

You must have a deep understanding of residential real estate home maintenance and can coordinate repairs utilizing our internal team and outside contractors for most issues that could arise in a property. Having experience working with contractors and vendors is extremely important for this role. It is equally important that you possess the ability to determine fair pricing for a given job and negotiate bids for more complex projects. It is required that you have experience managing residential home maintenance.About 40% of the job will encompass fielding maintenance tickets and ensuring they are fixed according to a priority system.

DAILY UPKEEP:

You will oversee the two Cleaning Managers/ Property Inspectors, the Inventory Manager and the Trash Manager. You will ensure that the processes in this department are streamlined and align with the vision of the company. You will ensure that roadblocks are removed from our employees' roles to help them get their job done well. You will need to oversee the daily schedule to ensure that tasks assigned are cost-efficient and that all team members are up to date with schedule changes. You will also need to ensure that all team members are being prompt and responsive in our company group chat channels. This will encompass about 25% of the role.

CUSTOMER SERVICE:

You will lead our international customer service team and drive initiatives to optimize daily operations and elevate guest experiences. You will provide expert guidance to our overseas team, streamlining processes, and ensuring seamless communication with guests, particularly for bookings over $2000. Your responsibilities include monitoring guest chats, supervising the resolution of guest claims, and providing backup support for critical issues such as bad reviews, potential cancellations, and complex maintenance concerns.

OVERALL:

As you can see this role requires someone who has people skills - the ability to interact with people from all walks of life whether they be a plumber or a family who wants to stay in the mountains for their 60th wedding anniversary. This kind of interpersonal skill-set cannot be taught. You either have it or you don't.

You will also need to love the details, processes, and nuances of the hospitality business including the property maintenance side of things. If you enjoy streamlining and fixing things, then this role is for you.

THIS ROLE IS FOR YOU IF:

• You like to fix things.
• You like to lead people to ensure that they are doing their job to the best of their ability.
• You like the details.
• You like processes.
• You align with AirSimplicity’s values.

JOB REQUIREMENTS:

• We are looking for someone with weekend availability. This job will require that you are available to be on call for emergencies.
• Be organized and highly conscientious.
• Have a proactive and innovative mindset.
• Be reachable during business hours and after hours in emergencies, 5 days a week.
• Have experience in residential property management and must be able to delegate maintenance tasks such as basic plumbing, electric, HVAC, and home repair.
• Have strong written and verbal communication skills.
• Experience managing and leading teams.
• 4-year bachelor's degree preferred.
• Hospitality experience is highly preferred.
• Basic business fluency is required which includes an understanding of costs related to managing properties.
• Technology literacy is a must. You will use Email, WhatsApp, and browser-based software apps. Fluency with Microsoft Office/Google Suite is integral to succeeding in this role.
• Required to have roots in the Denver metro area, and plan to stay here for the medium to long term. 70% of our properties are in this area, and we want you to be able to see the houses and understand our ‘on the ground’ business.

COMPENSATION AND BENEFITS:

• $60,000 base pay with a performance-based package worth up to $10,000 in year 1
• Health insurance
• Paid vacation & sick days - 3 weeks in year 1
• Career advancement opportunities - when our company grows, so will your compensation and opportunities
• Company cell phone
• Great colleagues and company culture
• Hybrid Role: 75% of this job will be done from your home office. At times you will be required to physically go to the properties.
• Investment Opportunities - We can help you and even encourage you, to acquire and set up your own STR investments. Our management services will be available to you for a fraction of the costs of a typical client.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Denver, CO: Relocate before starting work (Required)

Work Location: On the road