Description

Position: Operations Manager

Reports To: Multi-site Manager

Classification: Non-Exempt

POSITION SUMMARY

As an Operations Manager, you’ll put your customer service and property management expertise to work in assisting your Multi-Site Manager in all community operations with an emphasis on accounts payable and accounts receivable. You’ll have direct contact with our customers and will serve a key role in maintaining and enhancing our customer service platform. As an independent thinker, you will have the authority to make decisions and accept a high level of accountability for your performance.

Our Operations Managers are critical members of our team working side by side with the Multi-Site Managers to maximize operating performance for our properties. They’re responsible for providing great customer service – the cornerstone of the RedPeak experience – and keeping the community running smoothly. Be ready to be busy! You may need to work on weekends, but no weekend evenings.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Leadership (25%)- Serve as a strategic leader by supporting and being a partner to the Multi-Site Manager, and providing insight and feedback as needed.

• Coach, train, and mentor team members to foster professional and personal development.

• Model a high degree of flexibility and willingness to do whatever is needed to support the properties’ success, including a commitment to delivering with follow-up and follow-through on all activities.

Resident Satisfaction (25%) – Ensure delivery of customer service standards to maximize resident satisfaction by delivering RedPeak standards, including being responsive to resident needs, challenges, and expectations for delivery.

• Work with the Move-In Coordinator to ensure any upcoming move-ins are taken care of and no issues will arise before move-in day occurs.

• Leads team and supervises vendors to ensure all residents receive professional service in every area of property operations.

• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

• Deliver the highest-level service through effective communication, needs anticipation and consistent execution, and will make the resident at the forefront of business efforts, resulting in increased satisfaction, reputation, renewals, and revenue.

Property Quality Control and Operations (25%) – Ensure quality control of physical assets meets RedPeak standards to ensure maximized occupancy, and minimized resident turnover, and disruption due to capital projects. Oversees and maintains property compliance with local and state regulations by ensuring inspections are completed on time to maintain permits.

• Ensures the properties under management are maintained to the highest standards vs. comparable properties in the market.

• Inspects community grounds, vacancies, and common areas to ensure they are in top condition. If issues arise, own it, and take care of the problem before pushing it to someone else.

• Assist Multi-Site Manager in day-to-day community operations, ensuring that all RedPeak Properties policies and procedures are being followed; ensures all employees are current on training

• Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of the necessary scope of work

Financial Management (15%) – Meets or exceeds property financial goals by optimizing savings and opportunities through effectively managing and creating financial reports, and budgets, and identifying ancillary opportunities. Ensure invoices are received and paid in accordance with requirements.

• Maintain a stabilized fiscal operation; including all aspects of the overall community budget and finances and achieves objectives for property financial performance.

• Monthly posting of rent charges including utility charges if applicable; rent collection and delinquency management; managing write-offs and collection accounts.

• Monthly management and payment of community invoices; approving and coding invoices for payment.

• Completes all property financials, reporting, and analysis according to schedule and owner/investor requirements.

• Reviews and reports any variance from the annual budget to the Multi-Site Manager.

• Monitor leases and work with the Sales Manager/Director of Asset Management on rent increases and current prices. Monitoring any late payments, collections, evictions, resident move-ins and move-outs, and processing resident files timely as to reduce vacancy costs and bad debt for the property.

Marketing and Leasing (10%)

• Work with Sales Manager to ensure that leasing/marketing goals are being met.

• Increase/maintain occupancy by aiding in leasing functions and offering suggestions for stale apartments.

• Be a market expert by visiting competing properties and communities every 6 months and staying up on the market for any new properties coming into your market.

Personal Competencies

• Demonstrated leadership and strategic thinking skills

• Warm, friendly, and service-oriented attitude

• High-energy

• High degree of flexibility and tolerance for change

• Ability to train, develop, lead, and mentor

• Superior written and verbal communications skills

• Appearance and demeanor appropriate for upscale properties and clientele

• Organized, detail-oriented, and able to multitask

Physical Requirements

• Physical requirements are minimal

• Ability to be on feet for extended periods of time

• Ability to work at a desk in front of a computer for extended periods of time

• Ability to travel locally occasionally

• Reliable transportation and valid drivers license

Minimum Education

• High School Diploma or equivalent

Desired Education

• Bachelor’s Degree

Desired Work Experience

• 3 years of property management experience, including on-site experience

• Experience in supervisory role with 200 unit community

• Experience in writing and maintaining budgets

• Proficient in Yardi Voyager property management software

• General office, bookkeeping and sales skills

• Computer literate, including Microsoft Office, email and Internet platforms

Qualifications

LIVE BY REDPEAKS CORE VALUES

EARN THE REPUTATION. Greatness is demonstrated, not declared. We aren't here to follow the status quo.

INVEST IN EACH OTHER. Bring your authentic self to each interaction and empower others to share their unique story. Celebrate your differences. Grow together.

DO IT WITH STYLE. Design and form matter, so we take it up a notch. Every interaction should be thought of as the big presentation. Make an impact.

GO FORWARD. At RedPeak, agility is key. When new strategies and systems are set, adapt quickly, and create environments of yes. Innovate with intention, find solutions, and keep moving forward.

KEEP WORK FUN. We have passionate people, authentic communities, and incredible residents. So let's have some fun.

OWN IT. Do what's right for RedPeak, and advocate for company progress. There's room for everyone to be a leader here. Its up to you to take the lead.

BENEFITS OF BEING ON THE REDPEAK TEAM

• Great benefits, including full medical, dental, and vision
• 401(k) with 100% vested company match
• Generous PTO
• Rent discounts
• RedPeak Student Debt Program
• Make Your Mark Scholarship Fund administered by the Denver Foundation
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Employer-paid Short-Term Disability
• Ongoing training

RedPeak is committed to conducting all employment practices for employees at all levels without regard to race, creed, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.