Job Description Key Account Customer Support - 41614 **Description**

**Job Title: Key Account Manager**

A irgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of refrigerants, ammonia products, and process chemicals.

The Key Account Manager is directly responsible for the successful service, growth, and retention of the business of strategic national accounts within the Retail Segment. These are national accounts with national agreements and are significant revenue accounts for the retail segment of Airgas. These accounts have national visibility within the organization. This person will have the authority to delegate job specific tasks to other departments (duty experts) for resolution of any customer questions or concerns and have the ultimate responsibility for any issue resolution and for account success. While primarily in the Largo office, there may be an occasional necessity to travel overnight for face to face meetings with corporate contacts. Manage any accounts assigned and deemed as a key account for Airgas. Should be able to manage complex business models and facilitate customer requisition requests. The KAM will be able to manage multiple accounts of varying complexity with minimal supervision. Can lead conference calls between customers and all interested parties, perform presentations, and work independently in problem solving. Engage and coordinate with the Outside Sales Team on new business opportunities.

**PRIMARY JOB FUNCTIONS:**

Primary point of contact between Airgas and our Customers.

Resolution of all customer questions & concerns by delegation to appropriate supporting departments within Airgas.

Manage the progress of all open issues and projects to ensure timely resolution & completion.

Compile and submit various reports as requested by our customers and internal management.

Act proactively and compile specific reporting to identify trends and communicate those trends to our customers to assist in the success of their helium programs.

Function on a strategic level with corporate contacts for account success.

Take a relational approach to accounts in order to continually service, grow, and retain business.

Provide seamless transition to the customer from contract signing roll out to day to day servicing of the customer.

Continually identify customer needs and concerns and earning customer confidence through building a partnership relationship model rather than transactional one.

**SECONDARY JOB FUNCTIONS**

Work closely with the national sales team in partnership of maximizing relationship and management of accounts.

Cross train Account Coordinators within the Key Accounts Department on all facets of their respective account(s).

**PHYSICAL DEMANDS AND/OR OTHER REQUIREMENTS**

This position requires the ability to work in a professional office atmosphere, speaking on the telephone, writing and/or typing on a keyboard utilizing normal office equipment.

Positive attitude that can adapt to a fluid and fast paced work environment.

Previous proven experience working with such applications as Outlook, Excel, Word and possess business acumen.

Potentially occasional overnight travel.

**Qualifications**

**KNOWLEDGE, SKILLS & ABILITIES**

**Must have experience in contract/agreement reading, comprehension, and execution from a strategic level**

Proven successful communication skills, both verbal and written.

Able to manage multiple accounts of varying complexity with minimal supervision.

Can lead conference calls between customer and all interested parties, perform presentations, and work independently in problem solving

Ability to work as a valued member of a close knit team of professionals and establish effective relationships with customers, vendors and capable of building strong professional relationships.

Solid time management and organizational skills.

Ability to work independently with minimal supervision with a drive to achieve.

Ability to multitask effectively without confusion regarding multiple account issues needing issue resolution.

Self driven, motivated to deliver the highest level of service to each account assigned while having a long term, relational strategic approach.

Ability to use and/or successfully learn Airgas applications.

Ability to work effectively with other internal departments for account success.

Possess the desire to grow professionally and advance within the organization.

Advanced level Excel/Sheet skill level desired including VLOOKUP, IF AND, Pivot, Slicer and SAP experience a plus but not required.

**EDUCATION AND EXPERIENCE**

Associates degree or some college and equivalent work experience preferred.

Bachelor Degree desired but not required.

3 years Account Management experience or 4 years combined Customer Service / Account Management / B2B sales experience preferred.

Previous account administration/ management experience preferred.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

**Primary Location**

: United States-Florida-Largo-33773