8 Station Manager (MOC) Jobs in Memphis, TN
Air General is Hiring a Station Manager (MOC) Near Memphis, TN
Job responsibilities:
- Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
- Implement procedures designed to meet all customer targets and service requirements.
- Hire and develop a highly motivated workforce.
- Ensure all necessary training standards are achieved or exceeded.
- Ensure all customer targets are achieved or exceeded.
- Ensure all safety standards are adhered to.
- Ensure all CBP & TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
- Initiate directives and procedures, which will enhance service levels to the customer.
- Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
- Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
- Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
- Evaluate all recommendations for service improvements and ensure they are implemented.
- Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
- Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.
- Liaise with customers on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.
- Maintain an adequate system of performance measurements as required.
- Ensure quality standards are met at all times.
- Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. Provide proper physical security of cash and revenues received from customers.
- Ensure financial audits and service audits are properly administered.
- Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly.
- Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets.
- Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
- Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
- Attend industry meetings and interface with airport officials and local and federal agencies.
- Ensure customer’s VIP accounts are serviced with extra care and without problems.
- Ensure sensitive commodities (DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors.
- Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees.
- Aggressively reduce overtime, payroll costs, and other operational costs.
- Conduct periodic and annual performance appraisals for all staff.
- Obtain over-limit spending approvals from Corp. prior to spending.
- Report payable invoices in a timely manner to Corp.
- Seek and report to Corp. on new revenue opportunities.
- 5 years minimum air/ocean cargo experience preferred.
- Proven leadership skills.
- PC proficiency (MS Office and Google applications).
- Must be willing to work flexible hours.
- Must have a valid driver license.
- Must pass a security background check and drug testing.
- Must be able to obtain valid airport I.D. badge as needed.
- Medical, Dental, Vision, STD, LTD, etc.
- Paid Time Off and Sick Time
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Life Insurance
- Scholarship Program
- Paid Parental Leave
https://www.airgeneral.com/ourstory
Job Summary
Full Time
Transportation
$44k-82k (estimate)
05/09/2024
07/07/2024
airgeneral.com
CHARLOTTE, NC
500 - 1,000
1961
WARREN APPEL
$10M - $50M
Transportation
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About Air General
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Air Carriers. We are the best at what we do. In 2018 United Airlines presented our Orlando location with "Cargo Handling Partner of the Year" and American Airlines presented our Ft. Lauderdale location with the "Cargo Cup Champion" award.
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