Job Description

Membership Call Center Team Lead

Location: Onsite - West Plains, MO 65775

Shift: 11: 00 am to 8:00 pm

Annual Compensation: $30,000 | Monthly Bonus Potential

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we serve. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com. 

The Membership Call Center Team Lead plays a pivotal role in providing comprehensive support to our membership department. As a key member of the team, the Call Center Lead offers leadership, guidance, and assistance to our in-house sales team, while collaborating closely with Call Center Managers, Supervisors, and Leads. This position involves various daily assignments and responsibilities aimed at enhancing overall departmental efficiency and customer satisfaction.

Responsibilities: 

• Membership Call Center Team Lead will provide leadership support to Retention, Membership, and Processing Specialists.
• Address customer complaints effectively, ensuring high levels of customer satisfaction.
• Offer product and service information, resolving queries, and providing assistance to customers.
• Membership Call Center Team Lead will identify areas for improvement and recommend changes to enhance team performance.
• Membership Call Center Team Lead will assist with daily call center operations, including productivity management, monthly incentives, and addressing employee concerns.
• Provide assistance to the Call Center Manager and other departmental supervisors as needed.
• Support Membership and Retention Specialist Supervisor, as well as Membership Processing Supervisor, with various tasks.
• Complete daily bonus reports accurately and in a timely manner.
• Assist management with the hiring, training, and onboarding process for new employees.
• Membership Call Center Team Lead will assist with the opening and/or closing procedures of the Membership building when necessary.
• Perform any additional tasks and duties as assigned by management.

Qualifications: 

• High school diploma or equivalent.
• Some college education preferred, but not required.
• Minimum of 2 years of customer service and management experience preferred.
• Proficiency in relevant software applications, including Microsoft Outlook, Word, and Excel.
• Basic understanding of computers and minor technology, such as fax machines and copiers.
• Knowledge of basic accounting procedures.
• Typing proficiency.

The application window for this position is anticipated to close on April 30, 2024.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

 Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.