Job Title: Depot Service Technician

Department or Division: Service

Reports To: Service Manager

The CS Medical Depot Service Technician, reporting directly to the Service Manager, is a Service employee within the Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Depot Service Technician acts as a point of contact for the Service Department’s technical issues and service (repair) work related to applicable internal and external (customer-owned) equipment. These technical issues and service (repair) work occur, and are processed via telephonic, email, fax, remote-work location, and in-person methods.

Essential Tasks, Duties, and Responsibilities:

1. Ensures capital equipment in the Depot are repaired and returned to the appropriate customer within the proper time.
2. Ensure all documentation is complete and accurate for each repair and returned equipment.
3. Receives and resolves external customer generated telephonic, e-mail, fax and in-person technical and service issues/complaints related to the customer’s equipment.
4. Creates service documents, coordinate the inter-departmental use of, and files accordingly in the Service Department’s central repository.
5. Maintains accountability of and accurate inventories for CS Medical-owned equipment and spare parts.
6. Assists in the attainment of high level of customer feedback.
7. Complies with all applicable quality standards.
8. Executes service plans in accordance with company policy, good manufacturing practices and all quality specifications.
9. Travels as needed to complete installations or repairs of customer equipment. 
10. Assists with manufacturing or production of products as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High-School diploma or equivalent 
• One to three years related experience in a medical device environment or equivalent
• Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
• High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
• High level of customer service and satisfaction skills 
• Willing to travel by air, train, or automobile anywhere in the USA
• A valid driver’s license with a good driving record
• Attention to detail a must

Preferred Qualifications 

Location

This position will be based at our Creedmoor, NC offices. 

Terms of Employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on phone coverage and travel schedule.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds. The employee must be able to use fine and gross motor skills frequently.

Travel

Travel required as needed.

Benefits

Compensation package includes health insurance, dental insurance, vision insurance, life insurance and Teladoc following an introductory period. Also, a 401K plan with employer contribution is offered. The Company offers paid time off and paid holidays.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.