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Job Title: Call Center - IT Help Desk
Client: State of Colorado
Location: (Onsite & Remote Every Friday) - 3500 Illinois Street Suite 2500 Golden, Colorado 80401
Duration: 6 Months of Contract
Pay rate: $35 per hour on W2.
Candidate must be local for in-person interviews and reporting to work on scheduled days.
Job Description:
Full-time professional work experience in Business and/or Information Technology.
May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area.
Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.)
Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.
The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh.
Asset management, verbal and written communication, excellent customer service skills on the phone and in person.
Candidate must be local, have a clean driving record, reliable transportation.
Must be able to take direction and also work independently when necessary.
Experience working with an IT ticket system required.
Service Now experience with incident, requests and asset management are preferred.
The working shift is a 9x80 schedule with remote work on Friday and every other Friday off.
All other days are not eligible for remote work.
Candidate must be local for in-person interviews and reporting to work on scheduled days.
Contract online without possibility for extension.
#Required/Desirable:
TCP/IP
Time Management
Remote end user support
Service Now
Adobe Acrobat
Communication skills both verbal and written.
Learning ability
Presentation skills
Project management
Teamwork
Active Directory
Microsoft Office
Regards,
Shaik
Aimic Inc.
571-749-9666
shaik.farooq@aimic.com
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Expected hours: 37 – 40 per week
Experience level:
Schedule:
Work Location: In person
Contractor
$65k-80k (estimate)
04/28/2024
05/01/2024
aimic.com
Chantilly, VA
50 - 100
The job skills required for Information Technology Help Desk include Help Desk, Customer Service, Active Directory, Microsoft Office, Written Communication, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Help Desk positions, which can be used as a reference in future career path planning. As an Information Technology Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Help Desk. You can explore the career advancement for an Information Technology Help Desk below and select your interested title to get hiring information.