Who we are AIG Life & Retirement helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. AIG is currently hiring and has the ability to complete virtual interviews and training. These positions are work from home at this time and will lead to working in the Woodland Hills, CA office in the future. At AIG, our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our customers. The role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience and anticipate and resolve customer concerns with the goal of exceeding expectations. In this role, you will be the first point of contact for our customers and reply to: policy inquiries related to status, selected data changes, required service forms, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. And, provide compassion and empathy to our customers by answering a high volume of incoming phone calls with a high degree of quality, accuracy and speed. What our employees like most about working for AIG Our Career Progression program and advancement opportunities that provide opportunities for compensation adjustments throughout the year. A generous benefits plan including medical, dental, vision, FSA, 401(k) matching, 24 Paid Time Off days plus 10 holidays. We want to hear from you today if you can Help customers while working a full-time schedule that could vary between the hours of 5am to 5pm, Monday through Friday. Quickly and effectively problem solve and be able to action items effectively to deliver impactful solutions. Effectively convey policy information and company procedures to all customers. Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills. What we are looking for High School Diploma or GED from an accredited institution required. Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers. A high-quality/high-speed internet connection is required for this role. Proven customer service or call center experience preferred. Advanced computer knowledge including proficiency with MS Office and strong professional typing skills. Ability to manage multiple tasks and work successfully in a structured fast paced team environment with the ability to meet key performance indicators. To learn more about life at AIG including our Corporate Citizenship, Diversity, Equity and Inclusion and “Giving Back” programs, please visit https://www.aig.com/about-us We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis. We consider qualified applicants with criminal histories, consistent with applicable law. In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law. Functional Area: OP - Operations Estimated Travel Percentage (%): Relocation Provided: