Global Head of Property and Facilities Management Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Corporate Real Estate & Business Services We are a global team that harnesses our collective expertise to manage the firm’s vast corporate real estate portfolio. We take an innovative approach to supporting the firm’s core businesses and day-to-day operations while driving commercial and operational efficiencies. We are also reimagining our global footprint based on how our colleagues work today – and on the Future of Work. In all aspects of what we do, we stay true to our values of teamwork and service excellence to foster a dynamic workplace. In addition to real estate, we are responsible for business continuity and resiliency, and business services, such as conference room management and employee relocations. Reporting to the Global Head of Corporate Real Estate & Business Services and Resiliency, the Global Head of Property and Facilities Management is responsible for ensuring safe, sustainable, and cost-effective operations of all facility management activities across AIG’s global footprint totaling over 300 offices / 5 million square feet. This position will manage a team of internal resources and vendor services to provide exceptional delivery that meets the needs of our clients and users. About the role • Create a consistent global Facilities Management strategy that delivers exceptional and effective programs aligning with AIG’s needs and industry best-practices • Develop and maintain a strong understanding of our businesses to anticipate facility management needs and requirements • Promptly respond to and action client requests and feedback • Partner closely with leaders in Real Estate, Business Services, Design & Construction, and our functional partners including Legal, IT, Finance, Procurement, HR, and Communications to ensure flawless execution of services and programs on a daily basis and a positive workplace experience for all employees • Develop strong vendor relationships and oversight to ensure a high level of client service • Manage a motivated and high performing team of staff and vendors that operate with a service-oriented mindset, sense of urgency, and efficiency • Improve team capability and performance by providing clear roles and responsibilities, coaching, feedback, and recognition • Establish and manage global standard operating procedures and processes • Manage compliance programs including Fire and Life Safety (FLS) and Health, Safety, and Environmental (HSE) to support global, local, and site requirements • Responsible for KPIs that measure the effectiveness of our programs including service levels from our vendors are being met as contracted • Continuously review our list of vendors and work closely with Procurement with consolidating and/or sourcing new vendors • Work closely with Finance to develop and manage the budget and forecast for Global Facilities Management • Provide clear and frequent communication of Facilities Management updates to ensure Leadership is aware and aligned prior to execution • Partner closely with Corporate Communications on notifying employees of any critical Facilities Management updates What we are looking for: • Bachelors’ or Master’s degree and 20 years of experience in Facilities Management, Maintenance, Operations, and/or Engineering • Broad technical knowledge of facility operations, infrastructure, engineering, and systems • Ability to balance need to work within budgets while ensuring quality and timeliness • Exceptional time management skills and the ability and presence of mind to escalate issues when required • Excellent oral and written communication skills • Strong ability to work with clients at all levels of the organization including multi-discipline senior executives • Strong proficiency in compiling and presenting written project correspondence to executive leadership • Self-starter with a demonstrated record of managing a high-performing team of staff and vendors in delivering exceptional programs with strong project management skills • Must possess strong conflict management, communication, organizational and negotiating skills • Detailed knowledge of business services and systems and implementing corporate policies • Strong working knowledge of full MS Office suite, with role appropriate financial modeling/management skills in Excel • Recent experience leading through significant change, growth, and innovation • Insurance/Financial Services experience preferred Veterans are encouraged to apply. For positions based in New York City, the base salary range is $150,000.00 - $200,000.00. For positions based in Jersey City, the base salary range is $144,000.00 - $192,000.00. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview. #LI-MD1 Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CS - Corporate Services Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG Employee Services, Inc. At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible. But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Network . Additional information about AIG can be found at www.aig.com | YouTube | Twitter | LinkedIn.